Norton 360 v22.22.10.9 Smart Firewall turns off after liveupdate or reboot

Hello,

I had Norton working with Win10. Made an W11 upgrade and this problem occurred (no other problems with rest of programs noted). Help desk could not solve it with re-installation etc. Any suggestions-there is an old thread with same hiccup. The op could solve it with in place upgrade to Windows 10. I tried that with Win 11, but did not resolve anything. Any ideas would be appreciated. 

The old thread-- https://community.norton.com/en/forums/norton-360-v2222158-smart-firewall-turns-after-liveupdate-or-reboot

As seen from attachment all options are greyed out. cannot change anything. Weird thing is that it works correctly until reboot when re-installed. But, after reboot or shutdown/restart it's the same. Fast startup disabled.

 

 

I had to revert back to Win10, another possibility to clean install Win11.