Norton 360 v3 incompatibility with Skype

Norton Security | Norton Internet Security
1

I have uninstalled and then tried to reinstall. Keeps pointing me to the Skype folders on my C drive. Have selected “allow” for skype.exe on the Norton firewall settings but doesn’t help Any ideas??? Thanks

2

Hi claudiaceleste,

 

Norton's Firewall should not be interfering with Skype, especially if set to "allow."  I suspect something else is afoot.  Can you explain more fully what is happening?  I'm not sure what you mean by "Keeps pointing me to the Skype folders on my C drive."  What is doing this?  Are you getting error messages or connection failure messages?

3

Hi - For some reason yesterday I was unable to do the update to v5 (server issues maybe) but today I did so. Unfortunately no change to my ability to use skype. I have attached a screen shot to demonstrate what is happening. Essentially when i input my login credentials on skype and click "sign me in" it takes me to the skype folder on my C drive (Computer>Local Disk (C:)>ProgramData>Skype>Apps>login) instead of actually launching the app. No idea why this is happening or how I can remedy it. This only began when I installed Norton the other day. Incidentally, I am also suddenly unable to install Adobe Flash or use a lot of the javascript on IE9. Not sure if this is all related. Thoughts?

4

Hi claudiaceleste,

 

Checking the Skype website, this appears to be an issue that has to do with Internet Explorer 9 and running scripts (which agrees with your other issue).  Here is a rather lengthy thread on the Skype forum with some things you can try.  If you click "Go to solution" in the opening thread, it will take you to a post by TheUberOverlord which offers some good suggestions.  If these don't work, read on through the thread, as there are plenty of other things you can try, as well.

 

http://community.skype.com/t5/Windows/i-get-this-when-i-login-file-C-ProgramData-Skype-Apps-login/td-p/105790/highlight/true

5

Thanks. Actually, I stumbled on the solution myself. When I uninstalled IE9 and reverted to IE8 all the issues went away. What is odd is that this incompatibility only came about when I loaded Norton 360. In any event it is solved. Thanks very much for the help. Claudia

6

I have uninstalled and then tried to reinstall. Keeps pointing me to the Skype folders on my C drive. Have selected “allow” for skype.exe on the Norton firewall settings but doesn’t help Any ideas??? Thanks

7

Glad to hear you got it solved.  It definitely seems to be an IE 9 problem.  I'm not sure why it appeared when you installed Norton 360, but there have been similar issues in the past where the presence of software B will cause a defect in software A to become a problem - so software B gets blamed even though the fault is technically with the other application.  That's why some things seem impossible to solve sometimes.