Norton 360 V4 won't start after I restart my laptoop

Hi,

 

I just installed Norton 360 v4 on my laptop. The Norton is running OK after installation. I could run update and scan my laptop.

However when I restarted my laptop, it seems that the program wo'nt start or stop working

 

I have tried any times to re-install the Norton 360 V.4 included from safe mode. I also used the norton removal software and malware software (from safe mode) but i still have the same issue

 

This is staring annoying me....i have had re-installed more than 10 times..

 

One night i just hibernated my lapotopn (didnt shut down) and the next day when i used my laptopn

i dont have any issue (norton still running). It seems the problem occurs after i restart my laptop.

 

I have also contacted Norton hotline and the person helped me via remote desktop. Guess what the problem is still occured.

 

Before I used this software I installed the norton internet security 2009 and i did not have any issue.

 

I also used norton 360 before (v2 i think) and i did not have any issue.

 

Does anyone have the issue like I've had?

 

Please help me

 

Thanks

 

SCDD80

Hi,

 

I am using windows Vista Ultimate Service Pack 2.

Previously I was using Norton Internet Security 2009.

 

First time I installed from CD. After I used norton removal tool I installed fresh copy from norton website

 

Do you want what is happening here?

 

Thanks

 

SCDD80

Can you please check these after the restart:

- The Norton icon is available by the system clock

- Open Task Manager (right click on the taskbar -> Task Manager), go to the processes tab, on that click on the show all user's processes button, click OK on the UAC window, and on the list find ccsvchst.exe (two instances must be running).

Hi,

 

I just installed Norton 360 v4 on my laptop. The Norton is running OK after installation. I could run update and scan my laptop.

However when I restarted my laptop, it seems that the program wo'nt start or stop working

 

I have tried any times to re-install the Norton 360 V.4 included from safe mode. I also used the norton removal software and malware software (from safe mode) but i still have the same issue

 

This is staring annoying me....i have had re-installed more than 10 times..

 

One night i just hibernated my lapotopn (didnt shut down) and the next day when i used my laptopn

i dont have any issue (norton still running). It seems the problem occurs after i restart my laptop.

 

I have also contacted Norton hotline and the person helped me via remote desktop. Guess what the problem is still occured.

 

Before I used this software I installed the norton internet security 2009 and i did not have any issue.

 

I also used norton 360 before (v2 i think) and i did not have any issue.

 

Does anyone have the issue like I've had?

 

Please help me

 

Thanks

 

SCDD80

Hi,

 

There is not norton icon near the clock after i restated....

and i tried to open the software via Norton icon on my desktop but i wont run

 

and i havent checked the task manager yet....

becuase i just re-installed my norton due to i need to use internet.....

At now i can see there are two instances of ccsvchst.exe

 

What should i do if i could not find these instances after i restart?

 

Thanks for your help so far

 

Cheers

 


scdd80 wrote:

What should i do if i could not find these instances after i restart?


First of all, do a Full System scan with Norton, and after that before restart turn off the Norton Tamper Protection. It's in the Settings -> Administrative settings, and set it to turn off Permanently.

If the ccsvchst processes aren't there after restart, go to Control Panel -> Administrative Tools -> Services, and on the list find Norton 360, on the left side you will see a start button, click on that.

 

If the two ccsvchst process is there, terminate both, and then do the same as before, when they are not loaded.

 

Let us know the results.

Hi,

 

I tried your suggestion but still no luck...

 

There are two ccsvchst processes after i re-started my comp on the task manager...at this stage there is no norton icon at the clock.

 

I follow exactly your step but norton still wont running.....

 

Any other suggestion

Do you have any other security product on your machine installed? Eg. Microsoft Security Essentials?

 

And what other products are starting with Norton by the boot up (exept the default windows ones)?

Hello scdd80

 

I would suggest a full scan with the free version of Malwarebytes to see if perhaps some malware is interfering with your Norton product functioning correctly or installing correctly.  Also, if you have Spybot installed with Tea Timer and resident enabled, please disable those parts as they will interfere with your Norton product.

 

Download the free version, install and update then run a FULL scan. After the scan completes you should post the logs back to this thread.

You can find Malwarebytes here

http://www.filehippo.com/download_malwarebytes_anti_malware/

It is a safer location to get the program from than malwarebytes themselves because some malware creators have large lists of sites that they block. Please be careful to down load the correct program ----the FREE version of MALWAREBYTES

(Thanks to Delph for providing the alternative site)

 

Please come back and post your log. Thanks.

Hi Floplot,

 

 I had used the malwarebytes software. It did not find anything. I had also scanned via safe mode. The problem occurred after I full scan my comp and restrat the comp and then norton wont start... After I re-install, the program will start but as soon as i restarted my comp...it will stop running..

 

 

Hi Papauz,

 

Not I am aware of...I have not installed any security product...

 

I am not quite sure regarding your question

 

"

And what other products are starting with Norton by the boot up (exept the default windows ones)?"

 

At the start up...MSconfig.....there is adobe, logitech, sony ericsson....is that what you meant

 

Thanks


scdd80 wrote:

Hi Papauz,

 

Not I am aware of...I have not installed any security product...

 

I am not quite sure regarding your question


I asked it, because sometimes users install many security products to make to PC safer, however they can make it weaker with it, as running many real time security product can cause troubles to each other.

 


scdd80 wrote:

And what other products are starting with Norton by the boot up (exept the default windows ones)?"

 

At the start up...MSconfig.....there is adobe, logitech, sony ericsson....is that what you meant

 

Thanks


Yes, I wanted this. I asked these to check if there's maybe an incompatible one that conflicts with Norton, but as I know all of these work with Norton OK.....

Hi,

 

Thanks...

 

At the start up menu, the following programs will run

 

1. Adobe acrobat

2. InstallShield update

3. Microsoft Windows Operating System

4. Sony Ericsson PC Suite

5. Stardock Objectdock

6. Bluetooth Stack Toshiba

7. Logitech

8. InCD

 

I could not find anything for Norton 360...it's normally in the startup at least for the updating....

 

Tonight when i started my laptop...Norton One click try to fix my Norton 360....but it failed....and said that it could not connect internet...in fact i am online...and also i could see Norton 360 icon but in red....however i could not click and run it

 

Help....help

 

 



 

The message that i got from Norton when it tried to fix the proble;

 

Smart Firewall failed to load.Error Code 0x80040300....

 

Like i said before...i could see norton icon but in red and i could not open it...

Do you have the windows firewall enabled?

Try to disable it manually.

it's been disable.....before i installed norton...

 

any other ideas...

Do you have Windows Defender on the system?

I do...but i's also been disable

 

Other suggestions

Try the following steps:

1. Run the Norton Removal Tool multiple times(2-3 times, restart the computer after each time you run it).

2. Restart your computer to Safe Mode, and then try to install Norton 360.(Make sure that you login to Windows as Administrator)

3. When the installation completes, restart the computer to normal mode.

4. Check whether you are able to start Norton 360.

5. If you are able to start Norton 360, go to Antivirus settings and turn on the Early Load option.

6. Run LiveUpdate mutiple times until you receive all the available updates and then restart the computer.


Let us know the results.


Yogesh

Hi Yogesh,

 

Thanks for your suggestion.

 

I still have the same problem.....gee..this is annoying....One clik will pop up and said that

i have had problems and tried to fix but cant...i can see norton icon in red but when i clicked

nothing happend

 

Help