Anyone have the firewall settings to allow the HP OfficeJet 8500 to scan to a shared folder? I know it's the firewall as it works fine with the firewall turned off. Thanks
Hi,
How did you upgraded from version 4? A simple overinstall, or did you used the Norton Removal Tool? If the first, please try this:
1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
- for other languages than English please go to the Norton Update Center: www.norton.com/nuc
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360 version 5 with the downloaded installer
9. Reconnect to the internet
10. Activate Norton 360 version 5 with the same key you have for the older version
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)
You can check how the Norton Removal Tool works in this video.
Let us know the results.
Actually I didn't have an install issue as I had completed the original install with a complete uninstall prior to moving to v5. I was able to correct the problem by changing some of the "blocked" protocols in the firewalls settings. I needed to do this for my SONOS setup which also stopped allowing access to a shared folder. When I fixed SONOS, HP Scan started working again.
Thanks for the suggestion!