Norton 360 v5 LiveUpdate hangs and now I have Error 8504,100

Norton Security | Norton Internet Security
1

I just upgraded from Norton 360 to Norton 360 v5 hoping to resolve a LiveUpdate being non-responsive.  Under the upgraded Norton 360 v5, my LiveUpdate hangs and still seems to freeze forever.  As I click for Norton Support, I get Error 8504,100.

 

I'm running under Windows Vista Business SP2 

 

Please help and advise as soon as you have a chance.

 

Aggie

2

Now after multiple tries this month and repeatin the steps, I keep working my way to step 11...Live Update still hangs (although no error 8504,100 pops up) with the Status = "Starting".  While in the "hang mode" since CPU usage is minimal, I use One Click Customer support.  After the online scan of Norton, all is green (i.e no common problems).

 

Please advise on how to deal with Live Update.   Thanks.

 

Aggie (newbie)

3

Hi,

 

please go to this site: http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95
And download the right version for your PC:
- yyyymmdd-ver-v5i32.exe for 32-bit machines
- yyyymmdd-ver-v5i64.exe for 64-bit machines

Than try to run Live Update again.

 

Let us know the results.

4

Thanks PapauZ! Score one for Norton.  Was having some doubts about the product but you all have come through.

 

Aggie.

5

 

Actz1711 wrote:

Thanks PapauZ! Score one for Norton.  Was having some doubts about the product but you all have come through.

 

Aggie.

 

Hi Aggie,

 

after running the Intelligent Updater + Live Update combo did the problem go totally away?

Thanks!

6

I just upgraded from Norton 360 to Norton 360 v5 hoping to resolve a LiveUpdate being non-responsive.  Under the upgraded Norton 360 v5, my LiveUpdate hangs and still seems to freeze forever.  As I click for Norton Support, I get Error 8504,100.

 

I'm running under Windows Vista Business SP2 

 

Please help and advise as soon as you have a chance.

 

Aggie