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Checking the internet for similar issues, there seems to be a lot of instances of Photoshop CS hanging. Did you recently download and install a product? If you remove Norton 360, does the hang still occur? I would recommend looking at the many other reasons that Photoshop would hang before removing Norton 360 from your system.
Hi,
My customer have alerted me with same issue with my program Durable Copy.
I have downloaded trial version of the Norton 360 v2 and tested it too.
I have found Norton 360 v2 prevents many programs from unloading.
For example: Internet Explore, Microsoft Word and so on.
Best regards,
Alexander Kutin
To clarify, you have these programs running on a machine with which Operating System? And when you try to shutdown these programs, the processes still appear in task manager? Does it occur with specific programs, or any? Does this happen after performing a specific function within Norton 360 v2, or without doing anything?
I do not understand the responses with respect. It is clear to anyone who has some technical expertise and Norton 360 v2, that many programs will remain in Windows Task Manager even after they close. The fault is Norton and specifically the AppMgr32.dll. But do not take my word for it. Load Windows debug and then run Dr Watson against the PID (procexp will provide same). Assuming you know how to look at dumps etc, you will get
0012faa4 7c90df2c 7c809574 00000002 0012fad0 ntdll!KiFastSystemCallRet
0012faa8 7c809574 00000002 0012fad0 00000001 ntdll!NtWaitForMultipleObjects+0xc
0012fb44 7e4195f9 00000002 0012fb6c 00000000 kernel32!WaitForMultipleObjectsEx+0x12c
0012fba0 7752ebd6 00000001 0012fc88 ffffffff user32!RealMsgWaitForMultipleObjectsEx+0x13e
0012fbc8 77557237 0012fc88 ffffffff 0012fbf4 ole32!CCliModalLoop::BlockFn+0x80
0012fc3c 775651a0 00000002 ffffffff 00000001 ole32!CoWaitForMultipleHandles+0xcf
0012fc90 6fb62ad2 77606908 00000100 6fb9f8c0 ole32!CGIPTable::RevokeInterfaceFromGlobal+0xbc
WARNING: Stack unwind information not available. Following frames may be wrong.
0012fcac 6fb705c5 a48c2504 6fba0068 00fb8954 AppMgr32+0x2ad2
0012fcd4 6fb87338 00000001 00000000 6fb60000 AppMgr32!DllCanUnloadNow+0x7e38
0012fce8 6fb8742b 6fb60000 9753a5f1 00000001 AppMgr32!std::_Init_locks::operator=+0x7c0
0012fd2c 6fb874a7 6fb60000 7c90118a 6fb60000 AppMgr32!std::_Init_locks::operator=+0x8b3
0012fd54 7c923aba 6fb8748a 6fb60000 00000000 AppMgr32!std::_Init_locks::operator=+0x92f
0012fdd8 7c81ca96 f8af28ea 003a27b4 00000001 ntdll!LdrShutdownProcess+0x14f
0012fecc 7c81cb0e 00000000 77e8f3b0 ffffffff kernel32!_ExitProcess+0x42
0012fee0 004388fe 00000000 00438c3a 00000000 kernel32!ExitProcess+0x14
start end module name
6fb60000 6fba7000 AppMgr32 (export symbols) AppMgr32.dll
Loaded symbol image file: AppMgr32.dll
Image path: C:\Program Files\Common Files\Symantec Shared\AppCore\AppMgr32.dll
Image name: AppMgr32.dll
Timestamp: Sun Feb 24 16:59:42 2008 (47C1F6DE)
CheckSum: 00046225
ImageSize: 00047000
File version: 2.0.0.79
Product version: 2.0.0.0
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 1.0 App
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Symantec Corporation
ProductName: Symantec Application Core
InternalName: AppMgr32
OriginalFilename: AppMgr32.dll
ProductVersion: 2.0
FileVersion: 2.0.00.79
FileDescription: Symantec Application Core Manager
LegalCopyright: Copyright (c) 1997-2008 Symantec Corporation
Perhaps someone at Norton will take note. This is not a photoshop, autorun, procexp, microsoft product issue but simply that Norton's is not releasing the programs because of the hook it creates.
Clive
Same problem here, photoshop, firefox, word and who knows what else is not closing after I installed Norton 360 yesterday. This is really a big pain in the backside, having to open the taskmanager to close firefox so I can reopen it when I need to. I have been a long time user of Norton products, but this is one big letdown. I am so upset I bought Norton 360 instead of Norton Internet Security. I never had these problems until I installed Norton 360, I did update my Norton IS 2007 to the trail Norton IS 2008, never had a bit of trouble, but this Norton 360 is something else. I'm using Windows XP Home edition, SP2, 1 gig of ram, 60 gig hard drive, my computer is a Toshiba Satellite L30-134. I never had these troubles until I installed Norton 360, so it has to be this software.
JD
This problem of programs remaining in Task Manager-Processes is not restricted to Photoshop CS. I have the same problems with Office 2003 applications, and Photoshop 6, and Acrobat Reader. This only happened upon installing Norton 360 v2. Before ungrading to v2, I ran 360 v1 on the same machine, same install for one year with no problems. After “upgrading” to 360 v2, and doing nothing else, these problems started with programs staying in Task Manager. I installed Win XP SP3 when it came out, hoping it would solve me problems. It did not. Search this forum, and you will see this problem has been reported by others, sometimes referring to these as zombie processes. In my experience, at least, this is not a Win XP SP3 problem (since it existed for me under XP SP2), and it is not an Adobe problem (since it happens with Microsoft office apps as well), and it is not a Microsoft office problem (since it happens to Photoshop and Acrobat reader as well). For me (and for others in this forum) the problem is directly correlated with 360 v2.
If I open a program, it makes no difference what it is, Outlook, Photoshop CS3, Cam2PC, Acrobat, if I open it, the only way to close it so I can reopen it is with task manager. I’ve just about had it with Norton 360 and I’m going to ask for a refund. I’ve been a long time customer of Norton, but unless the exchange this program for Norton Internet Security 2008 which worked with no problems what so ever, I’ll be tell Norton goodbye.