Norton 360 ver. 25.5.10141 (build 25.5.10141.934) no longer supports previous local backup sets

[bjm]

@GEORGEL_WESTLUND

I recently updated to Norton 360 ver. 25.5.10141 (build 25.5.10141.934) and all of my local backup sets disappeared dejavu. I opened a ticket and they got back to me today. They were having so many issue with the backup that was release at the earlier in the year that they decided to re-write it again making all old local disk backup sets incompatible. So they told me I would have to create new backup sets and if I needed to restore anything from the old backup sets, I would have to uninstall Norton and install an older version compatible with those old backup sets.

Hello @GEORGEL_WESTLUND
and by an older version compatible with those old backup sets. Does Norton mean N360 v22.x?
and do you have access to the N360_Backup folder?

Note: my Norton 360 v25.5 recognizes my local backups from Feb 2025.
Your old backup sets were created with N360 v22.x?

~fwiw ~
Find missing files or backup sets when restoring them
Instructions in this article apply for Norton 360 products running on version 22.x and older.
https://support.norton.com/sp/us/us/home/current/solutions/v59650017

Sorry…no idea if ARestore will help.
ARestore.exe →
https://community.norton.com/t/arestore-exe/248298

~ fwiw ~
regarding N360 v22 here