Well, earlier today my v25.5 recognized my local backup sets,
Maybe, my old ext hdd is causal. I’ll need to create new local backup on newer ext ssd…as test.
Edit: and now after created new local backup on my old ext hdd
Maybe, my old ext hdd is flaky or my Norton 360 is flaky.
Note: my old ext hdd is old.
I’ll create new local backup on newer ext ssd…as test.
Edit: my 25.5 recognizes recent local backup sets with old hdd disconnected
My 14 TB drives are less than a year old. I think it’s Norton and Tech Support basically confirmed it.
I hear ya’.
I have my Haselo backups on newer ext ssd’s.
As a loyal Norton user and advocate for over 30 years, I was so happy to see Norton resume capability to backup to local sources.
I recently attached a USB drive with a May 2025 backup on it. Auto-synch was enabled and it accomplished that with no problem. However, I put in a different FULL WD USB 2TB drive with an Acronis backup and a partial Norton backup from Feb 2025. Norton Backup recognized the backup but kept spinning until I restarted the computer. Perhaps this was because Backup was unable to auto-sync a full drive).
I decided to reformat the drive and began a full (C and D – about 1.5 TB total) backup. That was over 20 hours ago! I’m now only at 66% done, with only 831GB transferred to the drive. Norton Backup seems to update in 12% increments until at 60% and then in 6% increments. I probably could have manually copied the entire 1.5GB to the disk by now…
EDIT – from 4:42pm to 5:42pm, Backup transferred ONLY 16GB to the backup drive (about 44MB/sec)!! This is using a USB 3.0 slot with a cable purchased within the past year. The WD specs show using 3.0 USB should provide at least 10 times that transfer speed.
I’ve basically seen 1 TB taking about 24-36 hours since January.
I rebooted without the external drives mounted and all of the backups, which didn’t show with them mounted, showed up as disconnected. I also got several errors of unable to start the various backups which indicates that they were all changed by the recent update to automatic (not what I had them set to).
I’m now in the process of deleting several of them to try to recreate them. Before this I tried to create a couple and they didn’t back anything up, just accessed the disks for 45 minutes plus, but only had a single file within the backup set folder.
I created a new backup. After a couple of hours it doesn’t show up in the app and the folder remained empty. Today it still doesn’t show up in the app but the folder is not empty. So I have a backup I cannot access, how useful is that?
Well ~ fwiw: my test backup set from two days ago on newer ext ssd shows up. My Backup [4]
The two from three days ago are on an older ext hdd that loses it’s power light intermittently.
My Backup [2]
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The two from three days ago are on an older ext hdd that loses it’s power light intermittently…USB Type A
older ext hdd
Norton 360 recognizes my newer ext ssd USB Type C My Backup [4]
FYI!! Norton has released a fix for the backup set dates being incorrect. Check whether this is related to the issue here as well.
SA
Updated this morning version 25.6.10221 (build 25.6.10221.937). No change, I cannot see the old backup sets or a new one that I created that is still running automatically based on the files in that backup directory are getting updated as well as occasional new files created.
When .I go to Security/Cloud Backup/Local Backups I get the message “No local backups created yet”.
While it takes an inordinate amount of time, I’m going to have to contact support again as, right now, the backup product is worthless for me.
Please remind us…
you’ve confirmed your external backup drive is healthy?
you’ve tried Norton → Troubleshooting?
fwiw ~ my boiler plate here
I check the drives fairly frequently. I have five external drives and they are working fine. Three of the five drives have backup sets on them. The one with the new backup set I just scanned again with the windows tool looking for any errors and it comes back without any errors. The info.dat file in the backup folder has yesterday’s date on it (the backup set was created on 6/10/2025). The backup appears to be running automatically, but the app doesn’t see it or any of the other 7 backup sets (a 14 TB drive has five sets and a 8 TB drive has two sets on it). The new set is on a 6 TB drive.
I have also run the repair tool under trouble shooting and submitted debug log files as well (debug log files is turned on).
Okay…Thanks for reminding us.
fwiw ~ my boiler plate
Norton LiveUpdate + Restart (not Shut down) machine
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Download and run the Norton 360 Remover tool for Windows here
Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs
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Please review: Contact Norton Support [here] &or [here]
Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.
Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.
I’m seeing the same behavior, ghost backup sets running but “No local backups created yet,” multiple backups (let me try just once more) that I can’t manage or cancel. I used the removal tool and manually reinstalled to the 10221 level.
I found the registry keys corresponding to each backup, but haven’t found any guidance on editing or deleting those keys.
I found that if I shutdown, unplug the drives and then start up, the backup sets show up as dismounted. As dismounted you can delete them one at a time, but not much else.
