My computer crashes frequently, i.e. multiple times, daily.
I've been using Microsoft security essentials.
It obviously did not prevent whatever got on my computer and when I try to do a scan, other than a quick scan, to clean it off, my computer crashes, i.e. freezes and sometimes the moniter goes black.
I bought Norton 360 thinking it might find and solve the problem.
But my computer still crashes when I do a Norton 360 Version 5 scan, other than quick scan.
I have a Windows 7 Home Premium 64bit operating system.
I saw one suggestion: to do a Malwarebytes scan. But my computer crashes with a Malwarebytes scan also.
can you please run the program in Safe Mode: 1. Restart your PC 2. Before the Windows logo press F8 until you see a list 3. Select Safe Mode, and hit enter 4. When Windows is loaded, open the Norton product, and run a Full System Scan.
It sounds like your computer might benefit from a 'second opinion'. Not mine I'd suggest that you download, install, update and run the free version of Malwarebytes scanner. To keep it simple, do it in safe mode the first time. The program is Norton compatible so it can stay on your computer for those times when you feel the need to use it.
I got a second opinion, Malwarebytes, as you suggested.
It did find 2 adware threats and cleaned them up.
Initially computer stopped crashing but unfortunately, it crashed again today.
But this is a vast improvement.
I will keep scanning and cleaning with both Norton 360 and Malwarebytes.
Thanks for your suggestion.
AiQuoc
Hi,
I like reading that you were able to clean things up. I don't like reading that they are returning. This means that the basic problem is still present on your computer. Try this; boot to safe mode and run full scans with both programs. Reboot in between the scans so that they can cleanup. If that doesn't find the problem then we will take it to the next level.
Please download the Norton Power Eraser (NPE) and save to a convenient location such as your desktop.
Run the NPE, accept the license agreement and then perform a scan.
Please note: do NOT change anything in the Settings tab unless directly requested to do so.
When the scan is completed, you will get a results page listing anything that NPE found. Please be very careful before clicking on the Fix button. NPE uses aggressive methods to detect malware and it may mistakenly select legitimate files that should not be removed from your computer.
Please let us know the complete scan results and file(s) information by posting a screen shot before having NPE perform the fix. In this way we can help ensure that files related to False Positives are not mistakenly removed. Also, when asked to FIX the found malware, please make sure that Create System Restore Point is checked and System Restore is active.
I have now configured Windows to NOT automatically restart after a crash.
I have noted the dump file location and saved it in a word document to access later if/when needed.
My concern is that when my computer crashes, it simply freezes. I cannot use the mouse or type ctrl/alt/delete to start the task manager. I have to turn off the power button to get out of the freeze and then after waiting turn the power switch back on.
So I don't understand how I'll see the error code.
I'm guessing I'll do the above and when I turn the computer back on I'll go to the dump file location to see the error code.
I'm also not sure how to "make" it crash. But I'll try this next time it crashes.
This is very helpful. I just hope we can eliminate the problem. Thanks to all.
My crashes are rarely a BSOD. They typically are a freezing of whatever is on the screen at the time.
Maybe the word crash is not the right word.
For example, when I was replying to the Norton Community a while back, my computer "crashed" and I could see the Reply to Message screen but my mouse would not move and the keyboard would not work.
This is normally what occurs on crashes. On occasion the screen will go black but that's not the norm.
Since I don't know what to do without a functioning mouse or keyboard, I turn off the computer (push the power button), wait and then turn the computer back on.
But even if this last crash was not a BSOD, wouldn't the last time it was a black screen still be in the dump file?
Finally got another crash. This time I waited to see if my computer would "thaw out" as suggested and become functional on its own. It did not. I again had to power off my computer and turn it back on to get it going again.
I continue to run Norton 360 and Malwarebytes scans in regular mode and safe mode.
I recently turned on an old hard drive from an old computer that I was told needed replacing as it was failing. I had taken it out of the old computer and wired it up as an external hard drive to my current computer but usually keep it turned off.
A Malwarebytes scan found and cleaned a "tabletka\keygen.exe" file and a Norton 360 scan found and cleaned a "tabletka.rar" file.
How old are the drives? Have you run CHKDSK/f on C:\? I was going to ask if heat was a problem but you would not be able to reboot immediately if things got too hot. So disregard that question. I don't remember seeing the amount of RAM you have installed - more than 2GB I hope. With all of this going on I do hope that you are keeping a good current backup in a safe place.
I'd suggest that you download, install, update and run the free version of Malwarebytes scanner. To keep it simple, do it in safe mode the first time. The program is Norton compatible so it can stay on your computer for those times when you feel the need to use it.