Hi I have just bought Norton 360 version 5 anti virus having had version 4 on my laptop which I purchased when I bought the laptop 1 year ago. I uninstalled version 4 and today it became out of date and when I tried to put the disk version 5 in the cdrom drive I lost this so now I cannot even put a disc in as the drive seems to be corrupted or is not there. I checked on My Computer and it does not show a CD Drive. My laptop is a packard bell easyNote Th36. Any ideas on what I should do
If you have renewed your subscription, I do not think you need to download the Norton product. You just need to synchronize with the symantec server. Since you said, you do not find any Norton product installed, I am confused here. Can you go to Add Or Remove programs and see which Norton product is installed. Also when you renewed your Norton product, you would have received a email from Symantec with the details. Can you tell us the Norton product which is renewed by checking that mail?
Good to see that Norton Power Eraser is doing it's job. It would be great if you can mark this thread as solved. That would encourage others to try this tool in these scenarios.
I have 2 intrusion threats that autofix cannot solve. I restarted Norton without success and cannot get BUdump.exe. to download properly so that I can run it. Also if I do run the Norton Removal Tool I do not have the installation disc to put Norton back on my pc. Help please.
There's actually an issue we've been seeing with certain configurations that disconnects the CD/DVD driver when Norton is installed or uninstalled. Microsoft has a fix posted, as does Norton--but the issue ordinarily goes away when Norton is installed. You will probably have to first uninstall your old Norton (after saving your settings) before the new install will take; I'll post the instructions in a minute....
You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
Export your Identity Safe cards/credentials to your desktop if you've set these up, so you'll be able to import them back in when your clean install is complete.
Make sure that you have set up (and can still access) your Norton Account, and that your current Norton 360 subscription is showing under the "Products" tab, with a big yellow "Download" button at right; this is how you will reinstall your Norton product and have it linked automatically to your subscription.
From Windows Control Panel, use the Add/Remove Programs function to uninstall your Norton 360. This will disconnect all your critical system drivers from your security product so they aren't deleted by the next step. reboot your computer when this is complete.
Download and run the Norton Removal Toolto ensure a complete uninstall of your existing Norton product. This is necessary because of the extent to which a security package needs to have its tendrils deeply intertwined throughout the Operating System to do its job, and will clean up debris Windows leaves behind that may interfere with proper operation of your Norton product.
Once the Norton Removal Tool has finished, reboot your computer again, and immediately log back into your Norton Account and click that big yellow Download button. Remember, until you do this, you are temporarily without your Norton protection.
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
Just saw you already removed; sorry. Still run the removal tool. Then install from your Norton Account or one of the links Eric supplied. That should set everything in order again.
Thank you for this unfortunately I bought the version from amazon and if I go on the website I will still have to buy another one. I 'll try it though and thank you anne
It actually doesn't matter where you bought it. The renewals and activations are all handled centrally through Symantec, so if you download and reinstall from your Norton Account, your product will automatically be activated through your subscription--and if you haven't set up your Norton Account--but have a Product Key in the package you received from Amazon--then when you download the same product from one of Eric's links and type that Product Key in during activation, your subscription will be launched that way.
and thank you very much for your help. I now know where to come. Because I needed to use my laptop and internet I took it to be repaired and have the CD rom again. I am still missing my webcam but will get it also repaired.
I downloaded Version 5 360 on to my computer at home (the anti also expired naturally on this) and guess what.....no problem and no loss of anything.
It could be that the problem will only affect my laptop.
Hi to everyone