I have bought a copy of Norton 360 today for my computer and another in the same house, As my previous version of Norton expired. I have uninstalled it and tried on both pc's to install this new version. I put the disc in and get the box appear saying to Install Norton 360 but when I click this option noting happens.
This is happening on both pc's, mines running on Windows 7 and the other pc is running on Vista.
Can anyone please help me as I have had Norton for years without any problems at all. Why is it not installing?
I have bought a copy of Norton 360 today for my computer and another in the same house, As my previous version of Norton expired. I have uninstalled it and tried on both pc's to install this new version. I put the disc in and get the box appear saying to Install Norton 360 but when I click this option noting happens.
This is happening on both pc's, mines running on Windows 7 and the other pc is running on Vista.
Can anyone please help me as I have had Norton for years without any problems at all. Why is it not installing?
The Norton disc may be faulty as the same problem occurs on both computers. You may like to try exchanging just the disc at the shop you purchased it at which they may do, as you won’t want a new activation key, which is what enables the product to be used.
Do you have any other anti-software running to check this RHS of the task bar for icons on the LHS of these is an arrow head to expand the field, then on the RHS of the task bar you may find some more icons hover the cursor over then to get an explanation box. Uninstall them if you find any.
The link below has suggestions from Krusty13 on how to download the Norton 360 software and then use the activation key that comes with the disc you purchased.
I don’t know if uninstalling Norton has caused any problems with trying to install a new version, so to get the computer back to where you had Norton installed you might like to try system restore in safe mode from a command prompt (use help and support from the start menu) which will return the computers state to a time before you did the Norton uninstall by selecting a date before that time if you need more dates than are offered go back and select custom or there may be a tick box to check to give more dates. You don’t have to uninstall Norton when renewing the product I just put the new disc in and follow the instructions but I have NIS and not 360, but I should think it’s the same.
BTW, if everything else works, the use of System Restore can actually mess up your Norton product. If you wish to use that, you need to first disable Norton Product Protection, then run System Restore. Be sure to re enable the Norton Product Protection.
Thanks for checking the links and putting the correct ones on the thread. Regarding system restore messing up the Norton software. I have used it on quite a few occasions to go back one, two or three dates and even as many as eight dates with out disabling anything. Please check the bottom of the page on the link below. When I did this and then updated Norton I had about a one hundred and eighty megabyte download, which may have been a new installation but I had no error problems just a, needs attention, message the same as when updates are available. I have entered in the search box for the Norton community, Norton problems with system restore, and as you point out there are problems but like the, Warning NIS 20.3.0.36 NOT compatible with Malwarebytes, thread that seems to have the same circumstances with different results, system restore affecting Norton seems to be the same.
You are correct to say that System Restore does not always mess up your installation, but I just wanted to let the OP know that it couldcause an issue, and gave a safe way to do this.
Your example of going back 8 days may be fine, but if someone were to go back a few weeks it could cause the problem.
intersec, please take no offense when I say you got very lucky without having any "probems" with Norton products after using System Restore. Each day you go back, there are missing updates, deifinitions of various sorts and in some cases a patch. In some cases there are sequential updats - in other words update 1 must be accomplished in orer to prepare theprogram for update 2 to be installed. In a case such as this emoving one without having the other left would cause problems. I can imagine it might be possible to go back as far as 8 days (as you claim), but you;d really have to hit an extremely slow time frame for updates.
Also when you are encountering problems with malware, system restore changes a lot more than the Norton products and that includes Windows system files, programs, and registry settings. It can also make changes to scripts, batch files, and other types of executable files created under any user account on your computer.
If you read beyond the post you cited, you will see where Quads (a very qualified removalist) responds to the referenced post with do not to run System Restore as it changes others apsects of your system.
Just my 2 cents - the system you use is yours and you decide what to do or not do to it.
If you are going to represent information from other posts and comment on it I would be grateful if you could be accurate. You have both made the same mistake, which to any one with any level of intelligence means something. You have both written 8 days, I wrote eight dates and not 8 days and in the link I politely requested be checked it states, eight dates and this was about thirty-three days, I went back using system restore, which either you didn’t check or didn’t check correctly. I have had no problems with NIS or any other processes on the system, this is my factual experience of system restore that any one who accesses this comprehensive forum can read and make their informed decisions on what they do to their system.
A question to ponder how many times has system restore been used globally in its history and what are the success, problem and failure rates?
I am sorry I misread your post about 8 dates. It could have been more clear had you noted 8 restore points.
Your last line about how many times...... The same can be said about the Norton Product issues brought up in this forum. The number of users that are not seeing a given issue probably far outweighs the number with an issue. Our challenge here is to find out what is different on the problem systems without being able to see the user's screen.
I may have misread it - but what is the difference? Day = 1 day Date = ?? days - so how many days were really involved - as you state - more than 8 days (34 days if I read it correctly this time) - so you were in fact even luckier than I gave you credit for.
"A question to ponder how many times has system restore been used globally in its history and what are the success, problem and failure rates?"
I have been an advocate of System Restore for a long time and it is a wonderful tool - when used in the correct manner in the correct situations. I have also found over the many years it s not always a cure all and is especailly not always helpful with malware and usually does not play nicely with AV.
That said - perhaps the question should be:
"A question to ponder how many times has system restore been used globally in its history with a Norton product installed and what are the success, problem and failure rates?"
I now return this thread back to the originally discussion that GaryStamp started in regards to N 360 not installing - sorry for getting off topic.