I have Norton 360 on my Windows 7, 64 bit laptop. Every time I go online, I run a live update on Norton. This time, it got as far as the final stage and locked up. I did a hard reboot and went into safe mode with networking. I updated and ran Malwarebites. Nothing was found. I then tried to run a Norton full system scan. I did this in both log-ins. Each time, Norton would start to initialize and then freeze up. This last time, Norton has been "initializing" for two hours.
My husband is the system admin, but he is at work. I feel bad asking him to do this when he gets home and should be relaxing. Also, I need to learn to do this myself.
Thanks for your help!