Try the sfc scan again, now that the bad sectors have been identified.
Then right click on the Norton 360 installation file and click on 'run as administrator'
Do I need to run the scan the same way as before?
Yes. Run it as you did before following Bullspit's instructions above.
I am just trying to see if there is any difference in the result. ie Will it be able to fix the files this time.
I have been following this thread but it seems to me that it is not getting resolved.
First I would suggest posting your operating system
Then advise if your user account has full administrative priviliges
Then download vanity N360
Install
Hi ghosty,
Which version of N360 are you trying to install?
Are you installing N360 from a CD or a downloaded copy?
Can you please attach a screenshot of the error that you are seeing when installing N360?
Which OS version and service pack are you running?
It looks like you already have NIS 2012 on that machine. Is that right? Are you trying to install N360 over that?
Thanks,
Chandy
Hi, Peter. I ran it as before. It still said 8KB in bad sectors, but this time it said the volume is clean.
Hi, cgoldman. My OS is Vista SP2 32bit. Yes, my user account has full administrative privileges. I just need to wait a little while to try Vanity N360 download.
Hi, Chandy. I'm trying to install 360 v6 Gold edition from a CD I bought from a reputable company (?) Currys (in Uk) I'm running Vista SP2 32bit. Yes, I am trying to install over NIS 2012, because I'm reluctant to uninstall it as I feel the problem may lie elsewhere and I've never had a problem using this method before. (Will probably have to eat my words on this one! Apologies in advance to all if this is the case.)
Will post 2 separate screenshots: One of the install window - and one of the error message, as I could not save both in one screenshot because then paint would not respond.
ghosty wrote:Hi, Peter. I ran it as before. It still said 8KB in bad sectors, but this time it said the volume is clean.
Are you running the sfc.exe /scannow or the chkdsk? I was trying to get you to run the sfc check as Bullspit suggested above.
It would probably make things easier if you uninstall NIS before installing 360. Be sure to backup/export your Identity Safe Data if you use that feature.
ghosty wrote:Hi, Peter. I ran it as before. It still said 8KB in bad sectors, but this time it said the volume is clean.
I just noticed this...Your scan still showed 8KB in bad sectors.
When you ran the chkdsk I asked above, did you use the exact command "chkdsk c: /r" ? The '/r' should have corrected the bad sectors.
If you missed the /r, please run the command again.
Hi ghosty,
Thanks for the information!
The screenshot seems to indicate that the autorun application start.exe on the N360 CD is crashing when you try to launch the installer. Can you please browse to the CD using Windows Explorer and launch setup.exe instead? This should start the N360 installer.
Regards,
Chandy
You seem to have a serious infection that needs professional help. You can sign up for one of the free malware removal sites listed below and work with a removalist to clean up your system. Then you can come back here if you still have problems installing 360
http://www.bleepingcomputer.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/
http://support.emsisoft.com/forum/6-help-my-pc-is-infected/