When I try to open Norton 360, my cursor shows that its loading, as if it was about to appear on the screen, but then nothing happens. It is not on my taskbar running on the side. However, when I go to the control panel and to security, it says my firewall in ON and is being managed by Norton 360. Also, without me doing anything once it said there are 6 things that need to be fixed but when i clicked on fix nothing happend and when i tried again, it said a scan is already running which is not true. I also tried to go to norton.com/nss1 but it says the link appears to be broken. What should I do?