I'm having issues running scans, both the full and quick. I've looked through a great number of related posts and tried the same suggestions without success. I have Norton 360 6.2.5? I can run a full scan on safe mode, but it remains at 0 items scanned when I try it on normal mode. By then, it causes my computer to freeze, and I have to manually power it off. I've uninstalled and reinstalled it several times, and I checked for live updates. I've used the Norton Power Eraser too. Nothing has worked. This has been going on for several days now, and I am very frustrated. Please help!
P.S.. I've also used the get help tool on Norton and it told me Norton was working correctly.