Hi guys, first time poster
I need help with an unattended install of Norton 360 v5. I've got the silent install working perfectly using /qn,which activates a 30day trial and prompts for the activiation key (exactly what I want). Part of my business is installing this for customers on a daily basis. The customer or technician would then input the purchased product key. However one of the things I also need the installer to do silently is remove/uninstall the previous anti-virus on the computer, if this is even possible? When you run Norton 360 the first option is to click to remove previously installed software. I know there will be a variation of anti-virus's on different machines so even if It popped up their uninstall screen that would be fine.
Anyways hope that makes sense, any help would be much appreaciated!
Thanks
Jela
Jelavic18 wrote:
Hi guys, first time poster
I need help with an unattended install of Norton 360 v5. I've got the silent install working perfectly using /qn,which activates a 30day trial and prompts for the activiation key (exactly what I want). Part of my business is installing this for customers on a daily basis. The customer or technician would then input the purchased product key. However one of the things I also need the installer to do silently is remove/uninstall the previous anti-virus on the computer, if this is even possible? When you run Norton 360 the first option is to click to remove previously installed software. I know there will be a variation of anti-virus's on different machines so even if It popped up their uninstall screen that would be fine.
Anyways hope that makes sense, any help would be much appreaciated!
Thanks
Jela
Welcome Jela,
The only bump in the road I see to your plan is that most every one of the security products requires its own removal tool run to make sure that all of the bits and bytes have been removed. The pothole just beyond that is that the tool needs to be current so that it gets all of the installed product. No rain on the parade just an extension to the finish line. I wish you well.
If we can help we'll be here with the light on
Thanks for the quick reply Dick.
As I mentioned in my original post, it also occured to me that each anti-virus would have its own uninstaller. I guess my question now would be is there anyway to "silently" select the remove previous anti-virus, and then unique uninstaller would show? Hope that makes sense. So the only screen I see would be, for example McAfee's uninstaller, then when installation is finished the activation window for Norton 360 would show.
Thanks again
Jela
Jelavic18 wrote:
Thanks for the quick reply Dick.
As I mentioned in my original post, it also occured to me that each anti-virus would have its own uninstaller. I guess my question now would be is there anyway to "silently" select the remove previous anti-virus, and then unique uninstaller would show? Hope that makes sense. So the only screen I see would be, for example McAfee's uninstaller, then when installation is finished the activation window for Norton 360 would show.
Thanks again
Jela
Jela,
I'm not a programmer so I can't say for sure what you can or cannot do. My guess would be that you would need a process that would be able to identify which security program was installed, go to that site, download the correct removal tool, run it and then return you to the main routine which would then have the machine reboot and attempt to activate the Norton program.
Regardless of how you get it worked out you will need a reboot between the uninstall and any attempt to install and activate a Norton product. All security products bury things too deeply for a control panel uninstall or the removal tool to get everything without the reboot.
Sounds like you will be working late a few nights. Keep up in the loop.