Norton 360v6.0 is not working at all! firewall wide open!

Ok Norton guys, when are you going to fix Norton 360 so that every time I go online I have to run the Norton autofix, ran the uninstall/reinstall several times, ran power eraser, and bootable Norton, still I’m infected.  I have been with Norton for over a decade, and I’m fixing to change that.  Windows is completely updated using the most recent Microsoft windows update readiness tool.  Norton firewall is like non existent, and sometimes when I try to launch Norton, it just does nothing, and everytime I go online I notice the Norton icon going to safe mode too.   ALSO MY COMPUTER IS SUPER SLOW, I KNOW WHEN IM BEING HACKED.   P.O.S.  FIX THIS OR YOU WILL LOOSE A CUSTOMER, AND CREATE A BIG MOUTH ANTI-NORTON PERSON.

 

Using 360v6.0, vista