Norton Account does not connect

Norton Security | Norton Internet Security
1

I bought Norton Internet Security a couple of weeks ago. The option Norton Account produces a form saying “Connecting to Norton Account”, with a moving progress bar. But no matter how long I leave it nothing else ever happens. I checked today with Live Update that I have the latest version. OK. Do I need to turn Norton Account on or something, or is it permanently busy?

2

I bought Norton Internet Security a couple of weeks ago. The option Norton Account produces a form saying “Connecting to Norton Account”, with a moving progress bar. But no matter how long I leave it nothing else ever happens. I checked today with Live Update that I have the latest version. OK. Do I need to turn Norton Account on or something, or is it permanently busy?

3

Hello chris6464

 

Welcome to the Norton Users Discussion Forum

 

Are you able to connect to the Symantec website? What browser are you using?

4

Thanks. If I enter that URL manually in the browser, the webpage opens up. So the problem is that the browser (FireFox, latest version) is not responding to Norton’s request.

5

I’m using FireFox (latest version) and if I enter the URL manually into it the webpage does appear OK. So my problem is something else :slight_smile: Thank you.