I have three desktop computers and one lap top.
All turned on, connected to the internet.
I logged in to my online account, go to devices to add new key., it shows all of my computers offline.
I click on each device, enter new key. Wait for it "to connect with offline devices".
Log back in the next day, 2 of the computers were updated.
I re-enter the key in computer # 3, and it just reverts to key about to expire.
Try again, same result, 5 days left on subscription.
I physically check the third computer and it shows a new key has been installed, 366 days left in subscription
This seems to be a recurring problem every year.
I purchase Norton key cards from Amazon or Staples, as the renewal from Norton is usually 3 or 4 times the retail price every where else.
I have used Norton products for a decade, and really wonder sometime why I have stuck with them.
So, why does it takes multiple attempts to update keys through the on-line account?
Why does Norton account show my computer is off line, when I'm using that very computer to access my account?
thanks in advance for any insights.
Norm