huwyngr wrote:<< Do you have multiple logins saved for that page? Are you aidon'tle to login with the password provided by Identity Safe? >>
I don't have multiple logins saved for that page and I don't use Identity Safe ......
And it is still happening as I found out just now answering the problem about a sticky Download Manager TAB on IE
I, however, experienced it just that one time. So it's fine here. And no, I don't use Identity Safe, either--it's not set up.
I've already provided details in my previous posts on this subject. Yes, I'm still experiencing the problem of not being able to log into my Norton Account via the Norton Internet Security panel that I open with the Norton IS icon in my tasbar tray. If I open the panel and try to login immediately after booting up my computer, I get the large red "X" and the message "Failed to login". If I try again later on in my computer session, I then get the messge "Logging In" and it goes into an endless loop until I stop it (never logging in, however). I know that my login credentials are correct because I have no problem logging into my Norton Account on the Norton webpage via my browser. I do use Identity Safe, however have been unable to configure it for my browser since I can't currently login to my Norton Account via the Norton IS panel, and although I can log into Identity Safe via the web, it will not then autofill logons. As metnioned already, a Norton tech took over remote control of my computer three days ago and was unable to correct the problem after 3 hours of working on it. During that time, she removed Norton IS using the Norton Removal Tool and re-installed it; and, yes, I am running the current version of Internet Security.
pvmikey wrote:I do use Identity Safe, however have been unable to configure it for my browser since I can't currently login to my Norton Account via the Norton IS panel, and although I can log into Identity Safe via the web, it will not then autofill logons.
Have you tried logging into your Norton Account and ID Safe via the Norton Toolbar? I am seeing a similar problem as you but can log into ID Safe via the Norton toolbar using FF 28 or IE 11. Click on the button in the Norton Toolbar that says "Vault is Closed". Doing this allows me to log into my Norton Account and ID Safe.
Also I can navigate on the NIS panel to Settings>Web>Identity Safe>Configure and log into my Norton Account and ID Safe. Autofill then works from both of my browsers.
Yes, I have tried to log into Identity Safe both ways: ie, via the Norton toolbar in IE and via the Identity Safe dialogue under the "Web" section of the Norton Internet Security panel. What happens in both instances is I enter my User ID (email address) and then I get the message "Logging In" and it goes into an "endless loop", never prompting me to enter my password. The loop continues until I manually end it.
pvmikey wrote:Yes, I have tried to log into Identity Safe both ways: ie, via the Norton toolbar in IE and via the Identity Safe dialogue under the "Web" section of the Norton Internet Security panel. What happens in both instances is I enter my User ID (email address) and then I get the message "Logging In" and it goes into an "endless loop", never prompting me to enter my password. The loop continues until I manually end it.
Both of these methods of logging into the Norton account and ID safe that fail for you are working fine for me. Also, I have never seen the error message or red "x" that your report when using the sign-in box on the NIS panel.
In fact, when I I first log in to a Windows user or admin account, I can use the sign-in box on the NIS panel with no problems. What I am experiencing is that after an unkown time, I get the "endless loop" circular bar that never completes, as you and others have reported. For me, logging out of my windows account and re-logging back in, resets things so I can use the sign-in box again. Of course it fails again after a period of time.
There are multiple issues here or multiple manifestations of the issue.
Agreed, and it has got to be a Norton problem. The problem logging into my Norton Account only began last week. It's very frustrating, especially so quickly after the Norton / Google Chrome fiasco!
Still broken... still can't sign into my Norton Account via the Internet Security panel... still therefore can't setup Identity Safe again on my browsers. Looks like Norton is leaving us to our own devices...... once again! This is "deja vue" vis-a-vis the Norton/Chrome debacle, all over again. I guess Norton does not feel that we have a choice when it comes to password managers and antivirus software.
Thanks for the update, pvmikey. And I'm assuming you've already contacted our customer support agents about this issue, right?
For others on this thread, are you still experiencing it? I've heard mixed reports, and I want to figure out the reality of the situation.
Yes Tony. I am still not able to log into Norton Account through the GUI. It did work for a short time today but then stopped again.
Edit
I am able to log into my online vault and then the main NIS GUI shows I am signed in.
Mine is still inserting a long password that I have no idea where it comes from. [I've XX'd out my email address which was correct]
It doesn't matter if I uncheck the Remember me box .... it comes back checked on the next boot. If I delete the inserted password it comes back again.
Note that IE 11 has it's own Autocomplete function that wil fill in IDs and Passwords -- Tools / Internet Options / Contents > Autocomplete > Settings button -- which I see was ON so I've turned that off and now the Password box does come up empty ..... but it won't accept the password that I gave it and which was in use previously ......
Looks like I need to know how to request a new passsword?
Tony, Yes I am still seeing the same problem behavior. I can use the sign-in GUI on the NIS panel just after I have logged into my windows user account. I can sign-in/sign-out, no problem. This works for about 10-15+ minutes. But after a while ( >15 min and < 1 hour after I have brought my windows user account up), if I try to use the sign-in GUI, I get the circular progress indicator that never completes and the status does not change. I can get into ID Safe and my Norton account via the Toolbar. The GUI then shows the correct status. Similar to what peterweb is reporting.
Tony_Weiss wrote:....
For others on this thread, are you still experiencing it? I've heard mixed reports, and I want to figure out the reality of the situation.
Still not working for me.
Actually it did work the first time I tried signing in after switching on the computer this morning. I checked it again several times since, and it isn't working anymore: the circular progress indicator keeps going round as per the image in my previous post .
Still getting page
[NOTE: I copied the URL that could not be found into this message and posted it but the shortened form in the posted message took me straight inside my account to my list of applications so I've come back and deleted it.
Don't know why it did not work from NIS Account link but did from here. If Tony wants the URL I have it saved.]
cannot be found after turning off IE 11 Autocomplete and entering password into now blank box.
Tony,
As I mentioned in my first post, YES, a Norton tech representative took over control of my computer remotely for 3 hours last week and tried numerous things, including removing and reinstalling Norton IS twice. She was unable to correct the problem, but said that she would write it up for further review since she was not able to fix it.
Tony,
BTW, the "reality of the situation" is that I'm still unable to sign into my Norton Account via the Norton IS panel opened via the Norton icon in my taskbar tray. I've also noted some new strange behavior: When I go to the Identity Safe page on the web, it automatically fills in a lengthy string of "nonsense" characters for my Identity Safe password. However, I'm able to delete them and enter my correct Identity Safe password and still get into my vault via the web. This behavior is the same as others have already reported on this post.
<< When I go to the Identity Safe page on the web, it automatically fills in a lengthy string of "nonsense" characters for my Identity Safe password >>
Glad it's not just me ....
I just noticed that I no longer have a Norton Management Icon on my system tray nor is it listed in the Show Hidden Icons .....
Yeah... something for sure is going on. Meanwhile, I've been without Identity Safe "autofill" on my browsers for going on two weeks now. As mentioned before, I can still sign into my vault on the Identity Safe webpage; but, when I then go to the site I want to visit, it won't of course autofill the login credentials like it would when open in my browser. To tell you the truth, I've about had it with Norton. I've been a loyal subscriber for years and years. I had Norton before Symantec even bought it, when it was owned by Peter Norton. (Yes, that's how long I've used Norton software). However, during the past few years it seems to have become increasingly "glitchy", and it seems to be very difficult to get Symantec's attention when something doesn't work correctly. The recent glitch with Identity Safe and Google Chrome was a problem that took a long time (for us users) to be resolved by Norton. Now this; and, as far as I know, Norton has not even admitted that there is a problem yet!
huwyngr wrote:Still getting page
[NOTE: I copied the URL that could not be found into this message and posted it but the shortened form in the posted message took me straight inside my account to my list of applications so I've come back and deleted it.
Don't know why it did not work from NIS Account link but did from here. If Tony wants the URL I have it saved.]
cannot be found after turning off IE 11 Autocomplete and entering password into now blank box.
Interesting quirk revealed on retrying and getting same failure to open Norton Account even after entering correct password -- while on the page saying it can't get to My Norton Account if I click on the refresh icon alongside the URL address box it opens my Norton Account at the list of products.
So far, I've heard a few scenarios:
1) Unable to login to ID safe via Norton product, unable to login to ID Safe via Norton Toolbar, but able to login via website - enter User ID (email address) and then get the message "Logging In" and it goes into an "endless loop", never prompting to enter my password
2) Able to sign-in & sign-out of ID Safe via Norton Product for ~15 min after logging into Windows, but from ~15 to 60 min after login, cannot sign in to ID Safe via Norton Product. Able to signin via Toolbar, which is reflected on the product UI.
3) when attempting to signin via the Norton Product, the "Access in process" message appears, but doesn't complete. It continues to stay "in process".
Could all of those experiencing this issue send me the username (AKA email address) associated with your Norton account? Please don't post it to this board. Either send me a Private Message or send me an email (listed on my profile). Thanks.
PM just sent, Tony.
Thanks!
