Hi Tony,
I just sent the User ID (email address) for my Norton Account to you via email. Let me know if you need passwords also.
Thanks for your help.
pvmikey
PM sent Tony
I experienced the situation where I could not sign-out of my NA using the main page NIS "Signed in as:" interface. I tested again many times yesterday (for about 10 hours while I was on line) and I had no difficulty doing wither a sign-in or a sign-out via the main UI. I have tried about 4 times this AM (online for about 2 1/2 hours and all is working fine. I am using a Local Vault for all this testing.
<edit> Just switched over to Online Vault and the Sign-out/sign-in works properly via the user UI. I then closed the Onlibne Vault, signed out of my Norton Account. I then opened my Online Vault, was asked for my NA account user name, then the password, - got signed in and then asked for my Onlince Vault password and my Online Vault opened. Ths everything seesm to be working properly for me.
Win 7 64 bit, NIS 21.2.0.38, IE 10
Hi Tony,
To respond to your question, [Removed] is most definitely the email associated with my Norton Account (as my “User Name). I checked again this morning before emailing you to make sure. Then I have a password for my Norton Account, as well as a password associated with my Identity Safe account.
When I signed in this morning via the web, I was able to open my Norton Account f(with [Removed] as my “User ID”) and then my Identity Safe account; so, the Norton web pages definitely recognize my login credentials. I still cannot log into my Norton Account via the Internet Security panel opened via the Norton icon in my taskbar tray, however.
Maybe you’ve hit on the problem, however. Could it be that one of the Norton databases has become corrupted in some way? Could that be why I’m getting the “Failed to Login” message when I try to log into my account via the Internet Security panel? If so, would you be able to put my login credentials back into the appropriate Norton database(s) without losing my account history and my Internet Security logins?
If you also need my Norton passwords for Internet Security and for Identity Safe, please let me know.
Thanks,
Michael Fitzgerald
[Edit: Removing personally identifiable information to conform with the Participation Guidelines and Terms of Service]
yank wrote:
I experienced the situation where I could not sign-out of my NA using the main page NIS "Signed in as:" interface. I tested again many times yesterday (for about 10 hours while I was on line) and I had no difficulty doing wither a sign-in or a sign-out via the main UI. I have tried about 4 times this AM (online for about 2 1/2 hours and all is working fine. I am using a Local Vault for all this testing.
<edit> Just switched over to Online Vault and the Sign-out/sign-in works properly via the user UI. I then closed the Onlibne Vault, signed out of my Norton Account. I then opened my Online Vault, was asked for my NA account user name, then the password, - got signed in and then asked for my Onlince Vault password and my Online Vault opened. Ths everything seesm to be working properly for me.
Win 7 64 bit, NIS 21.2.0.38, IE 10
OK - I managed to break it again - I no longer can signout of Norton Account via the "Signed in as:" on the min NIS GUI. I am back on the Local Vault ???
pvmikey wrote:Hi Tony,
To respond to your question, [Removed] is most definitely the email associated with my Norton Account (as my “User Name). I checked again this morning before emailing you to make sure. Then I have a password for my Norton Account, as well as a password associated with my Identity Safe account.
When I signed in this morning via the web, I was able to open my Norton Account f(with [Removed] as my “User ID”) and then my Identity Safe account; so, the Norton web pages definitely recognize my login credentials. I still cannot log into my Norton Account via the Internet Security panel opened via the Norton icon in my taskbar tray, however.
Maybe you’ve hit on the problem, however. Could it be that one of the Norton databases has become corrupted in some way? Could that be why I’m getting the “Failed to Login” message when I try to log into my account via the Internet Security panel? If so, would you be able to put my login credentials back into the appropriate Norton database(s) without losing my account history and my Internet Security logins?
If you also need my Norton passwords for Internet Security and for Identity Safe, please let me know.
Thanks,
Michael Fitzgerald
[Edit: Removing personally identifiable information to conform with the Participation Guidelines and Terms of Service]
The database for the Norton Account is just one database. Your NIS accesses the same database to update the status on the main NIS screen. The problem seems to be in the communication between our NIS product page and the database at the Norton servers.
Any ideas yet about how to fix the communication problem?
pvmikey
Just in case it concerns you, although those details in your message were removed from sight here they can still be seen by Norton Staff and so they can follow up with you if needed -- watch for a change of color of the Private Mail waiting icon 
up top right .....
Thanks for the heads up, Hugh - I appreciate it.
After upgrade to Windows 8.1 Update 1 from MSDN I got this error too.
I can't sign-in Norton Account and Norton Identity Safe on Norton Internet Security it alway show wrong password.
Tony,
Note the last post from another person with the same problem (not able to sign into Norton Account and Identity Safe). I'm running Windows 7, SP1, but keep my Windows OS updated via Windows Updates faithfully. Do you think that perhaps Norton software is having some type of conflict with a recent Windows patch that can be causing this problem (which is still ongoing for me, by the way)?
The problem has solved, what i did is, clean install my Windows 8.1 and then Norton 21.2 version... now everything is fine and smooth.. No Issues now..!! Thanxx Symantec..
I'm not running Windows 8. I'm running Windows 7 SP1. Are you saying that I need to reinstall my OS and then also reinstall Norton IS??? You've got to be kidding! I'm willing to reinstall Norton, of course, if I have to do so (although the Norton tech tried that two weeks ago to no avail). But, I'm not about to reinstall my OS! I'll get new antivirus software first.
To be certain, I just ran a system check on my Windows 7 SP1 installation; no system integrity violations were found. So, why should I reinstall my OS, if that's what you're recommending? I think this problem is Norton's and Norton's alone. Unfortunately, no fix for it from Norton yet, and it's been almost 2 weeks now.
@ pvmikey,
This issue is certainly not Windows related.
Reinstalling the OS wouldn't stop this erratic behavior, I don't know why it was even suggested.
Regards,
FWIW, silverhawk is the original poster and what they stated apparently fixed thier situaion. As the OP they have the right to mark their situation as solved. If others do not agree that is fine - however, had others started a separate thread, then then could determine if their situation was fixed or not and if not, then their thread would remain open for more assistance.
Since this thread is marked solved by the OP and regardless of what I or others may think about a system reinstall to correct their situation, if they say it is solved - so be it.
Of course y'all can continue to post on it - but some folks will skip over it as it is marked solved.
Well then, I'm done with Norton! But, I want them to know they are losing a customer who has been loyal to them since the days of Peter Norton. I'm convinced this is a Norton problem. If they don't want to fix it, that's OK with me... I'll get Kapersky and Lastpass.
pvmikey wrote:Well then, I'm done with Norton! But, I want them to know they are losing a customer who has been loyal to them since the days of Peter Norton. I'm convinced this is a Norton problem. If they don't want to fix it, that's OK with me... I'll get Kapersky and Lastpass.
Who is your post intended for?
Who said Norton did not want to fix it?
This thread is marked as solved by the orginal poster - which has nothing to do with Norton, nor perhaps any other user being convinced the solution is a fix for everyone.
As has occurred may times before, start a new thread if you still have a problem you need solved.
pvmikey
<< I think this problem is Norton's and Norton's alone. Unfortunately, no fix for it from Norton yet, and it's been almost 2 weeks now. >>
What we gurus do know is that Norton is working on the problem of signing into our Norton Accounts because some of us are experiencing it (under Windows 7).
2 weeks seems like a long time but it isn't when something is happening on other people's computers and not on the troubleshooters.
<< I just ran a system check on my Windows 7 SP1 installation; no system integrity violations were found. So, why should I reinstall my OS, if that's what you're recommending? >>
It does not take a system integrity compromise to break something -- I was doing support here when my Windows started crashing after Norton 360 went from V2 to V3 and stopped crashing when N 360 was uninstalled ..... but eventually it was shown that it was the combination of those two with a third faulty application that caused the problem, not Norton.
Nobody has suggested that you reinstall your Windows 7 and so far as I know my Norton Internet Security is still protecting me even when I could not get into my Norton Account -- but if you want to change that's up to you. We've had a few people who have come back and others who have used other support Forums than here and not been impressed.
Hi Hugh,
I understand your points, and I apologize for not being in my best humour. I don't know if you've read all of my posts on this subject or not, but a Norton tech representative took remote control of my computer a couple of weeks ago, for 3 hours, tried everything she could think of and still could not correct the problem. I demonstrated to her that I could sign into my Norton Account via Norton's web page, but not via the Norton IS panel opened from my system tray. Even though she was unable to correct the error, she said that she would write it up for Norton to look at. Maybe she did... maybe she didn't... I haven't heard anything more from her. Tony jumped in on this post (and I do appreciate that) and has said that the problem is with the Norton databases communicating with one another. I don't know where that stands, either. What I do know is that I cannot use Identity Safe in the manner in which I'm supposed to be able to use it... only via the web, and there as you know it will not autofill form fields. I know that Norton Internet Security is still protecting my computer, and I am able to run Liveupdate with no problem. I recently paid for and renewed my Norton product for another year and so have 325 days remaining on my subscription, even though I'm unable to use all of the Internet Security suite (namely, Identity Safe). So, maybe you can now understand my frustration.