Norton Account

Ich hampel da schon den ganzen morgen mit dem Norton Account rum.

 

Kann mich zwar mit meinem Account verbinden aber dann kommt Eingeloggt als null.

 

Danke das man mich als Kunden so sieht :smileywink: (Das war Ironie)

 

Ebenfalls kommt dann " Der Server ist derzeit nicht verfügbar. Loggen Sie sich aus und versuchen Sie es später noch einmal. Wenn das Problem bestehen bleibt, wenden Sie sich an den Kundenservice." 

 

Wird ja hoffentlich mal heute gefixt oder?

 

Wenigstens nimmt NIS den Key an, nur wüsste ich halt gerne ob der mir wieder einen Key abgezogen hat wegen neu aufsetzen des Systems, da kenne ich leider nur den Weg über den ACC das zu sehen.   

Hi,

 

das kannst du auch selber in dem du den gelöst Button betätigst!

Danke

 

l.g

Manuel

Hallo avforum!

 

Welcome in the german forum oder Willkommen im Forum.

 

Es gibt  auch englischsprachige Foren.

Falls Du aber in Deutschland leben solltest, kannst wegen Deines Problemes auch hier nachfragen:

 

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Do you mean old entries with expired subscriptions that were not renewed or current subscriptions?

 

Do you want just to remove entries or to cancel an activation so you can reuse it on another computer?

 

We need to know a little more including what version of what Norton Product(s) you have.

Logged in to my Norton Account I expand Norton Mobile Security and click Add a Key. I just get presented with a blank screen!

 

What's occuring??

Interesting discussion guys. Thank you for bringing this up.

 


ramshrii wrote:

Yes, I've also encountered some customers (not long ago) who had asked for an option to archive the previous(expired) products.

______________________________________________________________________________________________________

 

If a customer asks for some enhancements or provides suggestions, how do you get this across to us. Sorry, I'm not aware of the process and want to see if we can set something up here. Essentially, we don't want our customer suggestions to be lose visibility.

 

Let me think of why ithe expired products appear in the Norton Account. Perhaps you can clarify or provide your thoughts.

 

In the Norton Account, if you look at the product summary section, expired products still appear becuase we want to provide an option for our customers to renew. Not all the time, a customer keeps the product installed in his/her computer after the subscription expires. More often than not our alerts will either make them renew or force them to uninstall. So, when they want to renew the product at a later time, doing it from Norton Account seems the best/only way. 

 

Shri,

 

With the OEM use case that you've mentioned in your thread, it seems to me like a fair point. Can you point us to any support case so we can get this across to the concerned team and see what they have to say. 

 

Thank you

Venkat

 

 

 

 

 

 

 

 

Normally we post in Community and we have given some suggestion in Broken window discussion which we had . Yes we always want the customer to renew the expired product but we can remove trail product if possible . 

I can see customer having lot of trail verison registered to thier account and we can also see expired product in customer  Norton account it would be better If we have an option to delete this product from customer account

Currently I have 2 active two active norton accounts, each tracking various NIS installations and licenses. For efficiency - and because the email address associated with account A is going away - I really need to consolidate my licenses under one account. Is there any way to do this? I absolutely do not want to create a 3rd email address just to maintain account A.

 

I cannot be the first Norton user to have this dilemma but I suspect tech support will read me the "it can't be done" script anyway. That's why I hope the norton community has already figured this out and can provide some insight.

 


KOTHARE wrote:

wrt my Norton Account; I see several products/services which are yet to be downloaded.

I wish to know; which of them need to be downloaded and which are not necessary to download.

 

Thanx!

 

Alhad Kothare


Welcome,
The products and services you have purchased are listed. Without names I can't say which haven't been downloaded and need downloading nor can I say which do not need to be downloaded.

I would assume that you have running on your computer the products you need.

Keep us posted