One of the exciting features of Norton products is their ability to be managed using Norton Account. Norton Account is great because it enables you to have complete control of all of your Norton Product Subscriptions and Keys in one convenient place. From Norton AntiVirus to Norton 360, you can update, view and edit all of their information. I know a lot of users find Norton Account great because it enables you to easily retrieve your product key for re-installation of your Norton product.
Norton Account allows you to log in from any computer in the world and instantly see the Norton products you have registered, and the information associated with them. From within Norton Account you can view the expiration date of your subscription, how many PCs your subscription provides protection for, the ability to update your account information, view order history (if available), and view special offers. You also have options to purchase additional keys so you can protect additional computers.
One of the best features is the ability to retrieve your product key, which can assist you in the event you have to completely restore your PC. By having your product key saved in your Norton Account you can easily sign in and retrieve your key to re-activate your Norton product. If any of you have ever had to restore a PC you know how frustrating it is trying to find all of the documents that came with your software just to locate the product key. I‘ve spent tons of time trying to find these documents when restoring mine or a friend’s PC, and am very glad I don’t have to worry when it comes to any Norton products, because the product key is online, and I can just copy then paste.
If you haven’t already, go check out Norton Account by clicking on the “Norton Account” icon from your Norton product, or visit http://www.mynortonaccount.com/.
Don’t have a Norton Account? You can easily sign up on the home page, or from your Norton product.
I’d be interested in any reader feedback - have you found your Norton Account useful?
Message Edited by Sondra_Magness on 04-21-2008 09:52 AM
Message Edited by jgonzales on 04-24-2008 11:15 AM
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Norton Account could be so useful; but instead it’s just a tool to sell us stuff and keep the product keys.
One nice feature would be the ability to see what is actually inside the Norton 360 online backup storage, and delete stuff as needed to better manage the very limited storage space we have. By the way, why not put some advertisement inside the Norton Account to pay for additional storage, with some sort of Norton community where you Norton staff could explain the various updates to the products. For example, today I had to reboot the computer after an update. Why? I don’t know, but I’d like to know. It would be nice to also have a place inside the Norton Account where we could request features for the products we purchased. People would logon more often, the ad revenue would increase, the online storage would increase, more people would buy Norton 360 for the online backup option (as opposed to be an afterthought–2 Go is a joke!) and Norton’s bottom line would be better off.
I think Norton accounts should include a link to download the latest version / installation files for our product. Even when we buy a product as a disk… It would be handy to know that should we lose our disk or break our disk. The most recent updated installation / set up files … Are in our account ready for us should we need to reinstall.
e.g… You originally Installed from a disk - But some months later there is a problem and you need to reinstall. OR You buy a disk and you presume you’re buying the newest version of that product.
In both cases! You start the installation - And get a message saying something like… " New Set Up Files Are Available Online " This causes real confusion!
And I believe probably contributes to a good majority of bad installations and problems with Norton products.
Norton accounts could also include download links to the latest Version of the actual product.
e.g… You have Norton 360 v 1 Your account would hold the latest installation / set up files for Norton 360 v 1 But also… The download link for Norton 360 v 2
I presume I’m right in saying… It’s the Product Key that costs the money - Not the disk or download.
I find Norton Account useful since I have more than one computer and buy 3 user versions of software when I can.
But it is much limited by the inability either for the user to add comments such as this installation is on the PC called Ollie (ie “Another fine mess you got us into” or at least for the system to pick up some identifier.
I’ve just purchased a new comp that came with the full version 10.0.0.857. The only thing that it does is detect Trojan Winmad viruses and quarintines them. Now I keep getting a message to license my product. I just got the product. I would love to have a comp that is safe, but tell me why I should pay about $70 for anti-virus, when the one I have now doesn’t suite my needs? Scootz1
Je poste ici pour ne pas mettre cette " info " sur le forum.
J'ai eu une désagréable surprise en me connectant à mon Norton Account.
Le site a évolué vers une nouvelle version , et l'écran de connexion au compte n'est plus pris en charge par Identity Safe !
Plus question donc de remplissage automatique des informations de connexion
Il devient quasi obligatoire de cocher la case " se souvenir de moi " , et donc de confier ses identifiants à un cookie texte géré par windows , et non plus crypté.
Pour un site web Symantec , c'est un peu dommage qu'il ne tire pas partie des qualités de leurs logiciels non ?
C'est d'autant plus regrettable que cette version du site web est bien fichue , avec ses barres de raccourcis très prometteuses.
J'ai apprécié aussi la présence d'un lien ( en anglais pour le moment ) qui dirige vers le téléchargement du Norton Bootable Recovery Tool.
J'espère que ces quelques remarques seront entendues
Thanks to Floating Red. The chat wont work with Firefox, I tried e-mail, but I if the e-mail can find me, then I would not have a problem. After being on hold for almost two hours, I give up for today. The forum suggests that my log-in information might be used by another third party, or that the accounting dept and the rest of the company have conflicting data. I don't know, but the software itself appears to work fine and I can recieve updates, etc. I just cannot get rid of the splash sceen that pops up telling me to log into my acount. The buttons work, but nothing happens in response to my request.
p.s. It is not customer “service” if no-one ever answers. Customer irritation maybe, customer frustration certainly, perhaps customer migration, in the end but not a service.
If your 2009 product is up and running fine, you can connect to a Symantec support representative in an online chat session through the "One Click Support" feature. Please
contact our Customer Support staff through the One Click Support
feature.
Here is how you can access it.
1. Click Help & Support in the right hand top corner of the product UI.
2. Select One Click Support.
When the support page is successfully loaded, follow the on-screen instructions to get access to a support agent.
You can always write to us if you have any issues. We will be more than happy to help you if you need any further assistance.
I just upgraded to NIS 2009. I was running NIS 2008 but it seized up after allowing windows to install XP Service Pack 3. The only way I could get through the NIS 2009 install successfully was to completely remove the older version. Now 2009 is up and running, but I cannot access my account. It rejects my previous password. Trying the lost password button tells me that an e-mail will be sent, but it nevr comes. The forum shows that others have had this problem, but I dont see a ready solution. I've been on hold now for over a hour, and it doesn't seem like I will ever hear from a person, so I'll try the forum.
Not to be snarky, but I never believe it when companies say its due to unexpected demand, we all know that it is more likely due to being understaffed by design. Some VP probably got a huge bonus for suggesting that people will hold forever if they really need an answer. Its not like NIS is cheap shareware, for crying out loud, hire a few more people
Use the Norton Account on the main NIS screen next to Help&Support.
This from the Help on the Norton Account web page:
Registering your product and saving your Product Key
If you haven't registered your product yet, you will be prompted to register and save your Product Key when you click Norton Accounts in the product's main window.
To register your product and save your Product Key
In your product's main window, click Norton Account.
In the Save your Product Key page, select the product that you want to register.
Click Next.
Follow the onscreen instructions to register your product and save your Product Key.
Note: If you have more than one unregistered product, a product list appears in the Save your Product Key page. Be sure to select the product you are registering before you proceed to the next page.
Let us know if this helps.
Message Edited by dbrisendine on 06-27-2009 04:52 PM
Message Edited by dbrisendine on 06-27-2009 04:53 PM
Use the Norton Account on the main NIS screen next to Help&Support.
This from the Help on the Norton Account web page:
Registering your product and saving your Product Key
If you haven't registered your product yet, you will be prompted to register and save your Product Key when you click Norton Accounts in the product's main window.
To register your product and save your Product Key
In your product's main window, click Norton Account.
In the Save your Product Key page, select the product that you want to register.
Click Next.
Follow the onscreen instructions to register your product and save your Product Key.
Note: If you have more than one unregistered product, a product list appears in the Save your Product Key page. Be sure to select the product you are registering before you proceed to the next page.
Let us know if this helps.
Message Edited by dbrisendine on 06-27-2009 04:52 PM
Message Edited by dbrisendine on 06-27-2009 04:53 PM
If that doesn't work (Above), please follow the Instructions in the Web Link below.
