Norton Add-on Pack

Archive
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I have seen a post here that I thought meant N360 was not compatible with 64 bit VISTA. I've queried this and I'll flag this to a Norton Staffer (names in red) to confirm or correct me and perhaps deal with your Ghost question.

 

I've mentioned to them that the Norton website does not specify 32 or 64 bit in the OS requirements.

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Hi, N360 works fine with Vista x64. The problem is when I install the add-on pack (Robin was the development name), then ccsvchst runs at 98% seriously slowing my PC down. I get all my resources back when I remove Robin again.

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Did you try to reinstall everything?

 

5

Yep, even used the Norton Removal Tool to uninstall everything, still get the same result though

6

Have you tried contacting our Customer Support team through the product’s Help & Support link? You can also visit the below site to contact our free Customer Support:

http://www.symantec.com/norton/support/selectproduct_ts.jsp

If you have already done this and they could not resolve your issue, please let us know. If this is the case, please provide as many details as possible. Thanks!

7

Can you please answer to the following. This will help us to analyse the problem better

 

1. There are two ccSvcHst that will be running, one under current user name and one under system. Which one of them is going to 98%?. Please use "User Name" column in task manager to find this. If its the user context ccSvcHst, is there any AOP UI open
2. Did you configure privacy control with some private information and switched it on?
3. Turn off parental, privacy and antispam, one at a time, and see if any one of them reduces the cpu usage.
 
-Abhilash