Hi,
I'm blind so please excuse the typos :) I use a free screen reader called NVDA from nvaccess.org which is a lot better than the built in narrator in windows. The problem is that Norton doesn't work with it at all. Being such a big company i'm guessing you have many blind and visually impaired customers. Could you please investigate and maybe get in contact with the developers of NVDA to resolve this.
Thanks
Jase
NVDA announced main items on this window.
UberJase:
Try closing your eyes. NVDA doesn't announce anything on the norton interface and keyboard navigation doesn't work. If you're blind, norton is useless as you cannot use it. Evan with narrator its a right pain to use.
We'll try calling attention to your concerns.
UberJase:Try closing your eyes. NVDA doesn't announce anything on the norton interface and keyboard navigation doesn't work.
Ahh...NVDA doesn't announce on the Norton user interface.
Let me try NVDA with Norton user interface again.
Try closing your eyes. NVDA doesn't announce anything on the norton interface and keyboard navigation doesn't work. If you're blind, norton is useless as you cannot use it. Evan with narrator its a right pain to use. Others like windows defender and malwarebytes work well and work with screen readers. Even my password manager 1password is accessible to blind users. Come on norton, get your act together and catch up on accessibility for your would be disabled customers. As I said, I've had to uninstalled and I won't try it again unless the devs spend some time on accessibility features.
UberJase:I mean that norton is completely inaccessible when using NVDA. I've had to uninstall norton and go back to windows defender as I cannot access any part of nortons interface using NVDA. NVDA is free so try it and see for yourself what I mean.
as test: installed and launched NVDA (default configuration)
Norton 360 user interface is accessible from Norton 360 desktop shortcut, Norton 360 system tray button and from Windows Start menu....for me.
Caveat: I'm not familiar with NVDA. I'm not running NVDA screen reader as an experienced NVDA user.
UberJase:I mean that norton is completely inaccessible when using NVDA. I've had to uninstall norton and go back to windows defender as I cannot access any part of nortons interface using NVDA. NVDA is free so try it and see for yourself what I mean.
Okay. Thanks
We'll try to call attention.
I mean that norton is completely inaccessible when using NVDA. I've had to uninstall norton and go back to windows defender as I cannot access any part of nortons interface using NVDA. NVDA is free so try it and see for yourself what I mean.
Filename: nvda_2021.3.5.exe
Full Path: C:\Users\bjm\Desktop\nvda_2021.3.5.exe
Developers
NV Access Limited
Version
2021.3.5.25086
Identified
3/30/2022 at 9:51:33 AM
Few Users
Hundreds of users in the Norton Community have used this file.
Very New
This file was released less than 1 week ago.
Trusted
Norton has given this file a trusted rating.
https: //www. nvaccess. org/files/nvda/releases/2021.3.5/nvda_2021.3.5. exe
Downloaded File nvda_2021.3.5.exe from nvaccess.org
nvda_2021.3.5.exe
File Thumbprint - SHA:
c92a8af0eb96a824e451e7f80606c42a2c0ae2b261fa5222f4baa4ca462de5dd
File Thumbprint - MD5:
2e06be029758abd6338412911db8239f
The problem is that Norton doesn't work with it at all.
Please explain: Norton doesn't work?
Report a suspected incorrect detection to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v126152382
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https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN
Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN
Please tell us what Norton is telling you regarding this event.
For information regarding this event > from Norton pop-up > View Details > Copy to Clipboard &or from Norton history > More Options > Copy to Clipboard > paste here.
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