norton anti spam

hello,

         I have just upgraded from nis 2011 to nis2012 online and initially i had lost the anti spam box in the toolbar of outlook express, this had worked fine in the 2011 version.

I contacted the online chat help and they got it working but when the computer shutdown it went, same thing today, tech got it going, computer gets turned off and it vanishes!

Any one know whats going on and how to fix it or a contact ph no. for norton help?

Thanks very much!

Paul