Norton Anti-Theft license has expired - phone users

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I am aware that there have been a number of issues about licenses on Norton Anti-Theft (NAT) that Norton staff have been working hard to resolve.  I hope most are now sorted but I have just come across one related to mobile phones that have the Anti-Theft plugin and thought I would share my experience in case it may help someone else.

 

The Anti-Theft plugin on Android phones is a free app that requires the Norton Mobile Security (NMS) app to be loaded first.  As NMS is not currently linked into the the main Norton licensing system this has the potential for license confusion.  And that confusion does appear to occur.

 

I just logged onto the NAT website on my PC to check something, but was advised that my license had expired.  I therefore could not access the site.  Knowing that this was not sensible I started up NMS on my phone.  It confirmed that my NMS license had over 250 days to run.  Then I opened up the NAT link in NMS and told it to log into the NAT website (from the phone).  It did so with no problem.  I was then able to log back into the site via my PC.  So all is working again.  

 

So annoying, but easily solved.    :-)

 

BUT only if you still have your phone!  Not good for anti-theft software!  :-(

 

So I hope the above may help some users but it appears to show that Norton still need to do more work on the cross licensing issues.

 

Good luck to you all and may you not loose your phones.     ;-)

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Hi Andmike

 

Had the same issue logged into my Norton Account and NAT or as it shows in my 

account as Norton Mobile Security had expired. I still have 700 days on my actual

retail version of NMS . Click on renew NAT error message.:smileysurprised:

Try to login to NAT website but told NAT licence has expired.:smileysad:

 

So as you said open NMS on Android device then select Anti-Theft then Web

Anti-Theft Status then select  To access your devices go to: antitheft.norton.com 

then login to NAT from the Android device.

Login successfull all devcies showing in the NAT website.:smileyhappy:

 

Logout and login using PC to my Norton Account and NAT licence has now been

renewed for another month.:smileyhappy:

 

Well done for working that one out Andmike, thanks.:smileywink:

 

So there is certainly a licence issue with NMS and NAT hopefully it will be resolved

in the future. :)

 

Cheers:smileyhappy:

 

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I just got an update.  There are some further fixes on the backend that are being worked on that should resolve this very soon.  Once I have confirmation I'll let you guys know.  

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Hi Erik
Thanks for the update :slight_smile:

Cheers