Norton Anti Virus. Can't find the serial number

Hi. I am new to this so please forgive me while I try to get this right.

I am in the process of downloading the anti virus from Norton bought from PC World yesterday. During this process it asks for the products serial number but I cant seem to find it. Can you please advise me as to where it is? I have tried all the numbers on the card and on the box but none are being accepted.

Many thanks. Gillian


Jill321 wrote:

Hi. I am new to this so please forgive me while I try to get this right.

I am in the process of downloading the anti virus from Norton bought from PC World yesterday. During this process it asks for the products serial number but I cant seem to find it. Can you please advise me as to where it is? I have tried all the numbers on the card and on the box but none are being accepted.

Many thanks. Gillian


Welcome,
If you bought a box then the key is usually printed on the envelope that holds the disk. If PC Wordl is one of the Norton partners then you may have to visit their site to get the key. Which also means that you may need your sales receipt and the number(s) on it.

Keep us posted

Hi. I have the key but it also asks for the serial number and that is what I can't find. I have even put in the serial number for the actual product that I am trying to load this on to but it is not correct.

Do you have any other ideas?

Thanks.

Jill

Hi,

That's a new one for me. Maybe a call to the store's customer service types will solve that problem. You can also try Norton customer support here;

http://www.norton.com/chat

Keep us posted

Hi. Many thanks for your help. I think I will try Nortons Customer Services and see what they say.

Again thanks for your help.

Jill.

Can you post a screenshot of the message asking for the serial number. Do NOT post your personal information such as the product key or serial number.

 

Instructions to post screenshots can be found here
http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/m-p/254415#U254415

 

 

 

Jill,

 

Do contact PCWorld (you are in the UK aren't you?) since I am fairly sure that they have a special arrangement that differs from the normal installation procedure. Perhaps it is a serial number on the purchase invoice since you can't see a Norton Serial until after it is installed when you click on Support / About.