Hello, This is my first post.
I have a new Norton Anti Virus 2011 installed on my second PC running Windows XP [SP3] Media Center Edition.
When I start a complete scan, my computer crashes when the scan reaches
C;\Documents & Settings\All Users\Application Data.
The screen freezes & computer becomes unresponsive or sometimes restarts itself and even goes white!
I scanned many files manually and N.A.V. 2011 found 15 Trojan's in "HP Administrator" / "HP Administrator .Your..."
and quarantined all of them.them.
I also tried scanning just the "All Users" file and it still crashes.
I opened the file using "explore" and scanned every file in "Application Data" backwards from bottom to top knowing it would crash if i just scanned the file and all it's sub files.N.A.V.2011 found nothing?
There is a problem in this file and I don't understand why Norton Anti-Virus doesn't detect it or crashes when it tries to scan it?
Norton Anti Virus completed a few Complete System scans when first installed [about 2 weeks ago ] and found no problems?
I hope someone knowledgeable can help me get this corrected.
My Brain hurts!
Thanks.......