Norton AntiSpam Folder AND E-Mails not being Moved to the Anti-Spam Folder

Norton Security | Norton Internet Security
21

An Update!

 

After 12 days (so much for 5 days), I finally heard back from the "Elite Team" about the "missing Anti-Spam Folder."  Their recommendation???  Hold on!  I'm Serious!  You will not believe this one!

 

UNINSTALL NIS2010 AND UNINSTALL OUTLOOK 2007!  Yep!  And then reinstall.

 

When I went into more discussion about this "recommended" procedure, the tech said that by uninstalling Outlook 2007 and NIS2010, it would put the system back to the default settings.

 

I posed the following questions for I received no answer:

 

  1. I use BCM for Outlook 2007.  What effect will that have?  (No Answer!)
  2. I've already uninstalled NIS2010.  What effect will uninstalling it again have on the system?  (No Answer!)
  3. Have you looked at the log files that you took over an hour downloading from my system?  (Don't know but the answer is uninstall!)
    1. I raised this question because I have other e-mail accounts as well

With these questions still floating around (and there are others), I decided that I would like them to send me an e-mail detailing what they want me to do.  The tech refused.  Said they couldn't for "security reasons."  Since when does Symantec work for the Obama Administration?  "Security Reasons" my foot!

 

So, I come to the more reliable source to see if I can get some feedback.  What do you think about uninstalling Outlook 2007 and NIS2010 and then reinstalling?  Do you think that might be a so called solution to getting the Anti-Spam Folder and features to work in Outlook 2007?  Here are my problems with that solution:

 

  1. Uninstalling any MS product (Outlook, Word, Excel, etc) typically does not mean the application is removed from the system.  This has always been a known issue.  When you uninstall an MS product, many times, the product stays on the system.  Only certain registry values are modified and some files are deleted.  I believe uninstalling Outlook is not a true correct action to take.
  2. Reinstalling Outlook does not mean you will necessarily get a "default" install of the application.  See note 1
  3. Their suggestion does not take into consideration BCM (not that BCM has anything to do with e-mail).  BCM does monitor E-Mail folders.
  4. Based on other posts on this thread, you would think that the Anti-Spam Folder will not work anyway.  Yet, the "elite team" insists it will. 


Any thoughts from you all would be greatly appreciated.

 

Louis James

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louis,

 

did you inform the tech that you are using imap?

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Hey louisjames - Told you not to hold your breath!!

 

I still have not received a call back and I am now counting down and 20 days have now passed since my promised call back!!!

 

Nah Nah Nah - I beat you!!:smileytongue:

 

 

 

 

24
whiplash wrote:

did you inform the tech that you are using imap?

Actually tried to discuss the problem in detail with the so-called "Elite Team" tech or engineer.  But he was rushed to get off the phone.  When I tried to discuss my particular setup (IMAP, Google Premier, MAPI, BCM, the fact that their very techs told me to disable the AntiSpam in both NIS 2010 and Outlook), he didn't want to have anything to do with that discussion.  

 

I said, well, did you look at the logs and notes that your other tech took and the files downloaded from my system.  He got a bit huffy and said that it was not really his responsibility to look at that info but just pass this info.

 

Elite Team??? If this is the "Elite Team", can you imagine what Level One tech support is all about?

 

 

 

 

25
sltoo213 wrote:
Nah Nah Nah - I beat you!!:smileytongue:

Oh, they told me to tell you that your next on their call back list.

Mentioned you by name.

Anyway, that should be them calling you now!

Something about you'd recognize them because they are the guys in the big red coat and red pants saying "ho ho ho"

 

But then again, I might have misunderstood.

 

 

26
Tim wrote:

Hello louisjjames,

 

The Norton AntiSpam component doesn't support IMAP or SSL. This may be the reason


Good Morning Tim (and Yogesh_Mohan)

 

Guess What!  At least according to Kishore from the "Elite Team", both Tim and Yogeh_Mohan are wrong about NIS2010 and the AntiSpam Folder working with IMAP.  (Don't kill the messenger!  I'm just passing info along here!)

 

This morning, I called the "Customer Relations Department" and after much discussion,I was transferred to the "Elite Team".  I spoke with a gentleman by the name of Kishore.

 

In fact, Kishore was quite adamant that Tim was very much wrong.  He stated that not only does it work with imap but that I am the "only one" among millions that is having this problem.

 

I was amazed considering what you find here on this forum.  When I brought this up, he said, well, it does working with Outlook Express.  I reminded him that I don't use Outlook Express but Outlook 2007.  Silence!

 

He then said, well, just a few people are experiencing the problem.  Again, I asked him to look at the forum but he refused.  In fact, I sensed a bit of "disdain" for this forum.  

 

I also told him that elsewhere in this forum, there is discussion that this is a Known issue.  Again, he didn't believe it.

 

And he was very clear the Tim was wrong.  (Again, messenger here!)

 

I asked him about their thoughts of uninstalling Outlook 2007 and what about all the plugins.  He had no clue.  

 

It would be nice to hear again from Tim but at this point, I think we are at an impasse.  I refuse to do anything unless they detail in writing exactly what they want me to do.  I think their idea is nothing more than a bull in a china shop method.  Some would describe it as "throw spaghetti on the wall and see if it sticks method."

 

In the meantime, I'm letting the Credit Card Company now deal with the problem.  I've asked their legal department to start the process of handling this problem.  

 

I do however find it telling at the disdain that the so called techs from Symantec have for this forum. 

 

Merry Christmas to All

 

Louis James

 

Message Edited by louisjjames on 12-24-2009 06:44 AM
27

Hi louisjjames,

 

I apologize for all of this confusion that is being spread.

 

Here is an article for the 2009 product - http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090212095303EN&ln=en_US

 

I was unable to locate a document for the 2010 product. However, the support level for AntiSpam hasn't changed.   

 

We are truly upset that you are being given two conflicting answers from us. We want to be able to remedy this so that we can keep everyone on the same page.  If you could send me the support case number through the Private Message system on this board, we'll look in to this and why you are being given conflicting information between the both of us.

 

Thank you so much for your patience in this matter!

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I just wanted to let everyone following this issue that for some unknown reason my Anti Spam suddenly and miraculously has started to perform correctly again about a week or so ago.

 At first I thought I was dreaming..........could this really be happening? Is it working as it did before my free upgrade...........WOW!!!    :smileyvery-happy:

I have been diligently marking all emails as "spam" when they were coming into my inbox. I had set a "message rule" as I stated before which sometimes worked and most of the time did not but i just kept up sorting the emails anyway.

 

I guess the techs at Norton finally got on top of this issue and repaired it as holiday gift.

Has anyone else received this wonderful gift?? I use Outlook Express but did anyone using Outlook have this issue clear up??

sltoo213