plhermette, boot or restart your PC log before anyone else. Does that get you the Antispam toolbar?
On my PC, the one who logs on first (2 users) gets the prize. The other user, gets nothing.
longcaster wrote:
plhermette, boot or restart your PC log before anyone else. Does that get you the Antispam toolbar?
On my PC, the one who logs on first (2 users) gets the prize. The other user, gets nothing.
That's odd! I only had this with NIS 2008 and previously but NIS2009 cured this for me -- now the AntiSpam icon is on the Outlook Express toolbar regardless of who logs on first -- I use Fast User Switching and the icon goes with the switch.
Which issue of NIS are you using? 2009? Which Version ID: the just released 16.5.0.134 or an earlier one?
NOTE -- I just switched users using FUS and the icon shows and works for both users although I logged in first. This is with the latest release so it isn't that which broke it!
huwyngr, I have N360 V2.
My part of this discussion was moved to the 360 forum. In all previous versions of Norton products going back to at least 2004 I have never gotten Antispam to work for 2 users. Fast user switching or log off and on, it doesn’t matter. To switch users and be able to declare email Spam or not Spam requires restart/boot. I would like to pursue this discussion and I would go so far as to say, do as your tech support does and take control of the computer and show me I am wrong, or right. How about we set up a time next Monday 3/9/09, you pick a time & I will contact you with the computer with the problem.
>>plhermette refers to outlook; you don't say; are you both using Outlook or Outlook Express?<<
I am using outlook 2003, fully patched under XP pro SP3 and IE7
>>-- and whether Microsoft changed anything<<
The problem stareted immediately after a manual liveupdate session that downloaded an update for Norton Ghost
>>and/or whether some external security change occurred?<<
Not that I am aware of
>>Also whether your user/desktop/switching is similar to mine or not?<<
I do not use switching on my machine - I tend to log off if I want to log onto the admin account, otherwise I am the only user so I only have my LUA running.
I'm still baffled! I can usually put a glitch down to istalling a new programme or some other logical conflict, but the only thing I did was run Liveupdate - that is why I am suspicious that it is a Symantec problem. The antispam program had been running fine for years prior to that.
Philip
>>Which issue of NIS are you using? 2009? Which Version ID: the just released 16.5.0.134 or an earlier one?<<
I am using 16.2.07. I am not sure an update will solve the problem as moving from 2008 to 2009 did not. However, if I wanted to do an update, how can I do that if liveupdate does not update the version (surely it should?)
Will I need to remove NIS 2009 first and then get the latest version and install it or what?
Philip
longcaster wrote:
huwyngr, I have N360 V2.
My part of this discussion was moved to the 360 forum. In all previous versions of Norton products going back to at least 2004 I have never gotten Antispam to work for 2 users. Fast user switching or log off and on, it doesn't matter. To switch users and be able to declare email Spam or not Spam requires restart/boot. I would like to pursue this discussion and I would go so far as to say, do as your tech support does and take control of the computer and show me I am wrong, or right. How about we set up a time next Monday 3/9/09, you pick a time & I will contact you with the computer with the problem.
Sorry not to come back sooner.
Please let me make a few things more clear than they obviously were:
No-one wants to show you whether you are right or wrong when you make a statement! We believe you.
When you said to Philermette << On my PC, the one who logs on first (2 users) gets the prize. >> I replied << That's odd! I only had this with NIS 2008 and previously but NIS2009 cured this for me >> which is true but you had not said in that message that you were using N360 and I had not read back every message in this thread.
I have a test installation of N 360 on my VISTA machine but I do not use that machine for email because I don't want to start using Windows Live Mail for a number of reasons valid for me.
So I don't know what happens with N360 V2 -- I completely believe you when you say that it behaves like NIS 2008 used to.
Now this is the NIS section and I don't know what has been suggested over there for you but I would be very surprised if you updated to N360 V3, which is free if your V2 subscription is still in force, if you did not find that the Norton Anti Spam icon now moved with the user. Perhaps you could check this out but that's up to you. The reason I suggest it is that AntiSpam is now integrated into the product and not an add-on -- see this bit from the description on the Add-on pack now that N360V3 is released.
Add-on Pack Technologies
In Norton 360 Version 3.0 and Norton Internet Security 2009:
- Parental Controls
- Confidential Information Blocking
- ...........
In Norton 360 Version 2.0 and Norton Internet Security 2008:
- Parental Controls
- Confidential Information Blocking
- Antispam
I hope that explains what I was saying in the context of NIS
As for taking control of your PC -- no thanks! Here on the forums we are all volunteers who are users just like you (Only those with names in red are Symantec Staffers and even then many of them are volunteers here on top of their normal jobs) so we don't do stuff like that.
You are thinking of a feature of Customer Support which is a quite different operation from these forums -- you'll often see messages suggesting people get in touch with Customer Support instead of trying to get an answer here
Message Edited by huwyngr on 03-05-2009 07:09 PM
Sorry not to reply sooner.
As I said I am surprised since having had the problem with the AntiSpam icon not moving with a user switch on earlier versions of NIS I was delighted to find it fixed in NIS 2009. And that goes back to the first release of it.
On the failure of liveupdate, as you may have seen the major update to 16.5 is being phased both within the USA/CAN and elsewhere. Are you here in the USA or Canada?
What version of Windows are you using? I only have experience of this with XP SP3 and Outlook Express since although I have an installation of VISTA I don't do email on it since I want to stick with Outlook Express.
Forgive me if the answers to this are here in the thread but I'm dashing in and out at present and don't have time to go through it.
I'd be inclined to ignore 16.5 so far as this problem is concerned and if it does not come down via liveupdate then concentrate on finding why it does not move for you? You are using Fast User Switching I presume.
I just thought I’d add some more information. Im also encountering the same problem, it started about a week ago even though I’ve been running NIS 2009 for a couple of months. I’ve tried everything suggested so far and nothing seemed to help. I’m running Windows Vista premium on a Toshiba laptop with dual core processor and 3GB of Ram. I’m the sole user of this machine, I don’t even have a guest account setup so user switching isn’t an issue.
Hopefully someone will find a solution soon because it worked very well when it was working.
Thanks for the additional information. Just to be certain -- are you saying that you don't see any Norton AntiSpam icon on the toolbar for your email client now but that you did until a few weeks ago?
Can you confirm whether you are using the Windows email client -- Live Mail or whatever they call the replacement for Outlook Express?
I think the position is that the icon does not apear under VISTA although the functions are available such as sorting to a Norton Spam Folder and using right mouse click to move email that has been incorrectly sorted. I don't think this is identified as This is Spam / This is Not Spam as it is with XP and Outlook Express.
I'm sure someone else can clarify this but although I have VISTA I don't use it for email.
Sorry I didn't give you all the information, I'm actually running Microsoft Outlook 2007. The Norton toolbar still appears like it always has but it doesn't detect and get rid of any emails, even ones that have identified in the past.
Hope this helps clarify things a little.
Msradell wrote:Sorry I didn't give you all the information, I'm actually running Microsoft Outlook 2007. The Norton toolbar still appears like it always has but it doesn't detect and get rid of any emails, even ones that have identified in the past.
Hope this helps clarify things a little.
FWIW, MS has recently upgraded its spam detection (I believe); and it is possible that Outlook catches it before Norton does. In fact, I have to say that I've been so happy with Outlook interception of spam that I have disabled antispam on all of our machines.
mijcar wrote:FWIW, MS has recently upgraded its spam detection (I believe); and it is possible that Outlook catches it before Norton does. In fact, I have to say that I've been so happy with Outlook interception of spam that I have disabled antispam on all of our machines.
Good suggestion but I'm not using the spam detection that is part of Outlook. I have files that are obvious spam and are not detected.
Msradell wrote:
mijcar wrote:FWIW, MS has recently upgraded its spam detection (I believe); and it is possible that Outlook catches it before Norton does. In fact, I have to say that I've been so happy with Outlook interception of spam that I have disabled antispam on all of our machines.
Good suggestion but I'm not using the spam detection that is part of Outlook. I have files that are obvious spam and are not detected.
Sorry about missing that. Have you tried disabling Norton Antispam, rebooting, then re-enabling it? In the past, I have found that sometimes Norton needs a jumpstart like that. It's a small chance, but ...
Outlook 2007 rings a bell. Try a search using Advanced Search on [Outlook 2007] and you'll see a number of messages -- you can sort in date order by clicking on the Date column.
I spotted this reply marked up as Solution in one thread -- and it's so obvious that one could miss it!
Something may have changed your settings without you knowing?
Norton AntiSpam FYI:
*For Outlook, its junk-mail filter will move incoming spam into the "Junk E-mail" folder, including spam detected by Norton AntiSpam.
*To see if Norton AntiSpam classified any incoming mail as spam, look in the message subject. If it contains [Norton AntiSpam], NAS classified the mail as spam
*To see if Norton AntiSpam examined your incoming mail, look in the headers portion of the message for an "X-NAS" header.
*Norton AntiSpam does not support e-mail accounts that require an SSL connection.
I have Microsoft Outlook's junk mail filter turned off and had been depending on NIS solely to do by filtering. It was working fine until about two weeks ago when I quit doing anything. I looked in the headers see if I had X-NAS in them and I don't! It's obvious that for some reason and Norton Antispam function just quit working for no apparent reason! I've changed nothing else on the computer recently other than the updates from NIS. I'm using Outlook 2007 and NIS 2009 on a Toshiba dual core laptop running Vista Premium!
I'm running the beta SP2 of Vista.
Just a note that I did check the above thread with the link referring to Outlook 2007 issues it was no help.
Thanks for the feedback -- sorry the Search did not help.
With Jamask's knowledge I hope you'll get some detailed help especially whether turning off Outlook AS also disables all other AS ...
With Jamask's knowledge I hope you'll get some detailed help especially whether turning off Outlook AS also disables all other AS ...
I thought maybe that was the case so I tried turning the internal AS in Outlook back on and it didn't make any difference.
*For Outlook, its junk-mail filter will move incoming spam into the "Junk E-mail" folder, including spam detected by Norton AntiSpam.
Yep - it used to do this, but now Norton does not detect anything. I still have the junk filter turned on and it still works, but Norton used to detect additional files and you can highlight multiple files and send them to spam - outlook jumk filter only allows you to select one file at time. I would prefer to use Norton, if only it would function!
*To see if Norton AntiSpam classified any incoming mail as spam, look in the message subject. If it contains [Norton AntiSpam], NAS classified the mail as spam
No - no antispam detected since before christmas
*To see if Norton AntiSpam examined your incoming mail, look in the headers portion of the message for an "X-NAS" header.
No - no X-NAS headers either. I can even pinpoint the time! I downloaded email at 12.00 midday on the 21/12/2008 and the emails have X-NAS headers and some were labelled NORTON ANTISPAM. Ithen logged onto my admin account, ran liveupdate manually and retrieced a Norton Ghost 14 update. Then I logged back onto my LUA and downloaded more email at 12.16pm. None of those emails - or any since - have X-NAS headers and norton antispam has not worked since then either.
*Norton AntiSpam does not support e-mail accounts that require an SSL connection.
I do not use an SSL connection.
I hope this clarifies things a bit - it seems there are quite a number of people with the same problem - all using different systems and set ups.
Any more ideas?
Philip
Has anything further been done by Symantec to resolve this issue? It’s very frustrating to have part of the functionality of a package not working. Hopefully a solution will be forthcoming.