After 48 hours of phone calls and online chats with Sunitha, Ashob and Wangtan, there is no solution to the problem that if you are off line for 28 days and then try to Live Update Definitions you have a 28 hour download, that times out on their end , then gives and error message (8920,227). No, I, like many Americans, do not have a MEGA ZILLION connection speed. The techs answer was any time I am off line for 28 days, I will have to request a CD be sent in snail mail before I can update and during that time my GOOGLE will be messed up and my computer will be messed up and I will have to wait. Can anyone hook me up on where to get the FREE protection, because the professional protection I am paying for SUCKS!! After reading the GUIDELINES for this forum( which makes dictatorships seem like a better option) what does one do???????