Norton Antivirus 2013 Icon in a system tray

hi

 

i have contacted the help centre a number of times and they are slow and my issue has not been resolved. i have a red x showing next to my nortons icon and the reason for this is that my auto protect, SONAR, email scanning and anti spyware is switced off. i've tried to turn them on but it fails. how do i fix this problem? the live chat team does not seem to be helpful.