I was using Norton Antivirus 20.4.0.40 and it wouldn't update (LiveUpdate). After a few days I went to a solutions page which said to uninstall & reinstall. In doing that, it gave me a newer version of the program.
Unfortunately this newer version (21.1.0.18) crashes and gives the blue screen ( igdpmd64.sys page fault in non-paged area). I tried a few things over the past week or so and found:
1. When I open the Norton Antivirus Window, I can perform all the tasks at the top (Settings, Performance, Feedback, Account, Support) without difficulty.
2. If I click on any of the boxes in mid-screen (Secure, Scan, LiveUpdate, Advanced) the PC will crash with the blue screen and error message.
3. If I right click on the Icon on the taskbar, I can use the "Run LiveUpdate" or "Run QuickScan" without difficulty. However, there is no way to run a FullScan, as the PC crashes.
4. Until the Norton Engineers can fix this problem, could you please have them add "Run FullScan" to to taskbar Icon
Thank you.