Norton Antivirus AND Norton Internet Security on my PC.

I have recently purchased Norton Internet Security thinking it was an upgrade from Norton Antivirus. I was then charged an automatic renewal fee for Norton Antivirus, How do i go about contacting Norton for a refund on the Antivurs??????

 

Hoping someone can help.  I've tried Live Chat (LOL) how does that work?

 

Cheers

John