The options to select what default scan options is missing for the Antivirus program. I am the Administrator for my computer and I am not running a VPN.
What are the steps to get these options to show in the Norton Security Program ??
OS - Windows 10 Home 64 Bit
Ok Good to know Soul Asylum. Hope Norton will fix this issue.
When technology works the way it is suppose to everything is good. When that technology goes upside down and does not function the way it is suppose to huge headaches.
Thanks Everyone For The Help.
Rob The Tech:For me The Default Scan Options are missing from My Norton Settings Menu and the other Setting menus.
I've never seen "default scan option". I imagine "default scan option" was not implemented.
For me The Default Scan Options are missing from My Norton Settings Menu and the other Setting menus.
Thanks for the link and help
Rob The Tech:I know how to choose the scan type manually. The setting is missing to select the default type of scan you want to use when you first open My Norton. When you open My Norton program you see at the top of the page to the left of Live Update that's the default scan you want to customize... Three options are Quick Scan, Smart Scan or Full Scan.
Here are 2 links below from Norton Support explaining how to change the default type of scan you will see when you open the My Norton program. This default scan menu options are missing for me.
1) https://support.norton.com/sp/en/uk/norton-security/current/solutions/v2...
2) https://support.norton.com/sp/en/uk/home/current/solutions/v202209231445...
Oh, okay. I've never seen "default scan option".
@Rob The Tech
Now, I remember...
https://community.norton.com/en/forums/choose-your-default-norton-scan 15-Sep-2023
I know how to choose the scan type manually. The setting is missing to select the default type of scan you want to use when you first open My Norton. When you open My Norton program you see at the top of the page to the left of Live Update that's the default scan you want to customize... Three options are Quick Scan, Smart Scan or Full Scan.
Here are 2 links below from Norton Support explaining how to change the default type of scan you will see when you open the My Norton program. This default scan menu options are missing for me.
1) https://support.norton.com/sp/en/uk/norton-security/current/solutions/v20220923144548583
2) https://support.norton.com/sp/en/uk/home/current/solutions/v20220923144548583
When looking at my post i can not see the screen capture picture i posted for what strange reason ?
@Rob The Tech I WILL pass this along to one of the Admins for the Norton team to have a look at. I've had my share of issues with my account and installed product since this past January. Just when one thinks things are good again something else rears its ugly head.
SA
Rob The Tech:Many other people have the same issue about the missing default scan options menu with no solution.
@Rob The Tech
Please post source (many other people) regarding "missing default scan options menu with no solution".
Maybe, you're looking for Scans page.
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Where did you see (read about) "default scan options menu"?
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Are you running Norton AntiVirus Plus?
https://us.norton.com/
Maybe, "default scan options" is a Norton AntiVirus Plus feature?
Sorry, I've not seen Norton AntiVirus Plus user interface.
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For Norton technical issues please include details:
Rob The Tech:3) My original post i submitted a screen shot as a jpeg. It still says that my screen shot is still under moderation. How long does it take until my screen shot has been cleared and shows in my original post ?
@Rob The Tech
I can see the screen shot in your opening post.
fwiw ~ my Norton 360 Settings page.
Rob The Tech:2) Why does Norton not offer Tech Support by filling out an online Tech Support form and receive E-Mail Technical Support ?
Norton Official Support via chat...phone...social media. No email support.
Please review: How To - Contact Norton Official Support
Hello Soul Asylum,
Thank you for your response about the issue of the missing default scan options. When searching the internet trying to find solutions about this issue. Many other people have the same issue about the missing default scan options menu with no solution. Looking at your screen capture and what you have said, you have both menu items missing that is very strange. Hope Norton can fix these issues.
1) Soul Asylum.. Do you have the ability to contact Norton Tech Support people directly and let them know about the missing default scan options menu ?
2) Why does Norton not offer Tech Support by filling out an online Tech Support form and receive E-Mail Technical Support ?
3) My original post i submitted a screen shot as a jpeg. It still says that my screen shot is still under moderation. How long does it take until my screen shot has been cleared and shows in my original post ?
Hello Rob. I can concur with your finding and take it one level higher. My Norton Security Ultra version 22.24.3.2 install shows BOTH the "Launch View" and "Default Scan Options" dialogs are missing. Windows 10 Pro 22H2, Norton version 22.24.3.2 / Windows 11 Pro Norton version 22.24.2.6 respectively. System reboots do not change anything, the below screenshot is on the Windows 10 machine I am currently on:
SA
