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Issue abstract: Stuck “fixing” protection updates
Detailed description: auto updates always enabled but today this issue developed where the “fix” just keeps running after updates completed
Product & version number:
OS details:
What is the error message you are seeing? NA
If you have any supporting screenshots, please add them: yes but you won’t allow?
Have you tried a system restart. Restart, not shutdown and startup again. Often fixes require a restart to complete.
done “restart” and still issue persists - it’s stuck on “Fixing” process. Does live update “no updates found” but says there is an issue “Fix now” , click “fix now” and it does “Fixing Protection Updates” … “Processing…” but it never finishes
-What OS are you using?
-What is the version of Norton you have installed?
Edited: A possible cause is, If you are using an older 22.xx version of Norton the intelligent update service is no longer active.
SA
Norton version 22.21.5.44
This just happened within the past week, everything was good and working flawlessly up to then
question: if i decide to run the Nortonupdater.exe file do i first uninstall the existing norton product?
the other thing is i don’t have Sha-2 on my windows 7 pro OS and no longer get the auto updates to work and even manually downloading related Microsoft patches from their catalogue will not install 
@scott_miller4 Version 22.21.5.4 is no longer supported. No product upgrades or A/V definitions are being pushed.
You can run the updater with your current version installed from what I read in the announcement. Try that first.
But, Yes, removal of the current version of Norton before installing the new version is suggested. If that is what you’d like to do use the old removal tool to remove it and perform a “removal only” in the tool advanced setting. Here is the removal tool link:
https://norton.com/nrnr
-SHA-2 for Windows 7 - Is your Windows 7 at least SP1? You need SP1 to install SHA-2 updates. KB4474419 and KB4490628 are the updates you need.
Edited: Since you cannot install from the MS catalog download SP1 from this site, reboot and try installing the other updates that aren’t working.
SA
Yes i have SP1 installed long time ago. My windows auto update stopped functioning long time ago. The problem now is when i try to install any KB updates from Microsoft they won’t install - I can download them no problem. The other update i needed was the Servicing Stack Update (KB4490628) which i downloaded but it will not install
And you are logging in with an account that has admin privileges?
Edited: Please try installing this update from this link if you will
More discussion for your issue is here:
SA
I am always logged in as the admin and am the only user. Tried installing the KB3172605 but says “The update is not applicable to your computer”
KB4474419 “not applicable to this computer”. Just now I did get KB3033929 to install successfully - is that not the SHA-2 one?
KB4474419 is the SHA-2 update. Is it already installed? Check your update history to verify. Unless you are 32 bit and installing a 64 bit update. Are you downloading it from here?
SA
