Norton Antivirus - Full System Scan Crashes everytime - can anyone help?

Norton Security | Norton Internet Security
1

Hi there I renewed my Norton subscription last October and I was just checking the settings and I noticed that the full system scan said "not completed" and I thought I'd try run one yesterday.

 

I have spent the best part of twelve hours trying to resolve this. I tried tidying up my C: drive and also Intel installed a new driver. This is appeared to stop the screen dumps and Norton Anti-Virus was able to get to 60,000 scans before closing down.

 

What more can I do as I am starting to get a bit frustrated now....

 

Thanks

Peter Joicey

2

Welcome Peter

Can we get a bit more information? What's the operating system, is it current? And, which version of NAV are you running, and is it current?

You say "Norton Anti-Virus was able to get to 60,000 scans before closing down". Can you put that in context? Is that 20% of the files, 99% of the files, etc.? Is there an error message? If so, can you give us the exact wording?

Try not to get too frustrated. We will try to help but via long distance text messaging it takes a little time and a lot of questions.

Looking forward to your response

 

3

Hi Dick,

 

The operating system is Windows Vista. 60,000 is roughly 45% of files.

 

There is a "High Disk usuage" pop up appear then Norton shuts itself down and a message appears along the lines of unexpected occurance. Then all of the Norton applications won't open or start even though the computer itself appears to have recovered.

 

The computer is not itself acting oddly or slower than what I'd say was normal it is just that Norton seems to dislike something and does not complete its full scan. The quick scan however seems to work fine and reports no problems.

 

I will run the scan again later and give you the exact text and also I'll capture screen prints also.

 

The file or foler it seems to get stuck on is C:\$Recycle.Bin\5-1-5-18\$R85AWZ.mst

 

Thanks for your help it is really appreciated.

 

Regards

Peter

4

I have returned home after leaving the scan on.

 

Hopefully you can see the screen prints. Error 3808,108 is the reason.

 

Regards

Peter

NortonScreenShot1.jpg

5

1. Start your Norton product.

2. Click Settings.

3. Under Computer Scans, turn off Compressed Files Scans.

4. Click OK.

Then run a full system scan. Make sure that you do not have any other antivirus installed.

6

Thanks for the advice, the full scan worked fine now.

 

Kind regards

Peter