Looks like new update fixes the problem but the notify doesnt look exacly like other status bars. Text font color should be white, not black.
Another update and no solve for the problem. I think I will switch to another antivirus app. Waiting for bugfix from may - 3/4 months is not what norton should work like.
Thanks for adding your feedback. It has been reported to Norton that the issues still exist.
Are you saying the App Advisor is not working at all?
App advisor is still not working for me. Norton is up to date, as is Google play. I also still see 'network unavailable' occasionally with some of my installed apps. Please help?
Thanks for the feedback. I have passed on that the 'Network not available' issue still exists.
When I click on a Samsung app thru my settings it takes me to the Galaxy Store and I get no banners from Norton as I assume it only checks apps in the Google Play Store.
When I click on an app like Private Compute Services it takes me to the Google Play Store with a Norton banner of "Network Unavailable" but Google also states "This item isn't available". So there is a connection there and maybe the Norton banner should read "No Info Available".
All these apps still has “network unavailable” status…
Status banner is back, but “network unavailable” still appears…
I just reviewed @Bart86 original post and at least two of those examples, group sharing (samsung) and android system intelligence (google LLC), still say "Network Unavailable."
Latest version as of Monday morning 8/22/2022 solves the issue for me. My banners are back when I go to Google Play Store and click on an app for info. New version is 5.4.1.1.220815010
Same here. I updated Norton this morning to this version and it seemed to fix everything. Thanks to everyone for their help and insight.
Google Play didn't offer the update, but going through the long-press info icon ("i") for Norton 360, I found update available which did bring back the security status banner in Google Play.
However, it's not conclusive that the original issue of "Network Unavailable" banner has been fixed. These are test examples I used before (picked because of their similarity to ES File Explorer app removed some years ago from Google Play):
"No Info" is the same -
- File Explorer - ES file manager (Jeusjoy)
"Network Unavailable" was the same but became "Safe" later when clicked -
- File Manager: ES File Explorer (AMedia JSC)
"Network Unavailable" is now "Safe" -
- ESX File Explorer: ES Files (Jeusjoy)
New examples: "No Info" -
- ES File Manager File Explorer (Rainbow Web Files)
- EX File Manager (Ace Mobile)
So, one example of "Network Unavailable" still popped up but I couldn't duplicate it later. (Maybe it was cached from an earlier time.) "No Info" MIGHT be an acceptable label: a red flag somewhere between "Safe" and "Unusual Behavior."
Thanks @xjoex for reporting this update has fixed your issue. The good news is that it did no break my older Android 9.
@MickMickle Can you update your 360 and test again?
Latest version as of Monday morning 8/22/2022 solves the issue for me. My banners are back when I go to Google Play Store and click on an app for info. New version is 5.4.1.1.220815010
Thanks to Norton and all that participated in this thread to help with this problem.
I have just passed this thread on to my Norton contacts.
Still not working on my end. No banners of any kind before I download any app from Google Play Store.
Latest versions of Google Play and Norton 360 were installed and I have restarted phone. No dice. Unfortunately, guidance for forcing Google Play update goes nowhere. (I was also wondering how to do that.) Even though the About screen has an update link, it's already up to date when clicked (see screenshot in uploaded pdf). This new issue of Norton App Advisor not showing scan of Google Play apps exists on my S22 Ultra (Android 12 w/above app versions). But it works normally on my Tab S5e (Android 11, Google Play 31.8.19-21 [O] [PR] 466385160 and Norton 360 5.40.0.220715002)
Yes I did do that following the instructions in the link you provided but I think that the problem lies within Android 12 vs other OS configurations from what others here have reported.
I will continue to follow this and hope for a fix soon.
I did check for updates on Google Play store but I do not know what you mean by "force a Google Play app update check".
From the link I gave above for the Norton Support article about this issue, there are instructions on how to update the Google Play Store app itself. From within the Play Store app, you have to go to Settings > About. You will see a link by the version number to update. Tapping on that will force a check for a new version. That seemed to resolve the issue for me.
@peterweb
I do have Norton 360 version 5.41.0.220729004
I did check for updates on Google Play store but I do not know what you mean by "force a Google Play app update check".
I did do a restart of my device but as of now the app advisor is not working as I see no banners telling me safe, no info available, etc.
@xjoex @MickMickle and @Bart86
Have you checked for updates to 360? The Google Play Store lists the latest update as ver 5.41.0.220729004.
Did you force a Google Play app update check?
Have you restarted your device.
Doing all this resolved the missing App Advisor feature for me.
If not, hang tight for some hotfix from Norton. As noted, they are aware of this issue.