Hello,
I had a virus (boot.exe?) on my laptop which I eventually manually removed. But before that a Norton tech rep guy accessed my laptop remotely to try and solve the problem. He completely removed my Norton and re-installed a “clean” copy of Norton.
My laptop then crashed about a dozen times – blue screen.
I then removed the Norton program – essentially undoing what the tech guy did.
My laptop, at least, was not crashing anymore.
So I installed the Norton Internet Security (paid subscription) and everything works fine for a while and THEN:
I run a scan, and halfway through the program crashes. I get the “framework stopped working” message.
I also get the Sonar protection dropped out message.
SO HERE IS THE THING – I have run all the updates, fixes, uninstall, reinstall, etc. etc.
And nothing fixes the problem. Sure there are temporary fixes – works fine for an hour, and then the same things keep happening.
HERE IS THE OTHER THING – Over the past 10 days, I have been reading the support articles, and online message boards that go back OVER 2 YEARS because people have been having the SAME issues.
So does anyone KNOW what the problem is AND how to solve it???
Again, I have read all the prior support messages, and have done ALL the suggested remedies, and at this point I am ready to get rid of Norton.
I have been a customer for years and everything was fine. Now it seems the Norton folks are guessing(?) at what the problem is because nobody can come up with a solid answer.
So, as a last resort, I am putting this question out there in the hopes that someone can relay a solution to this – Sonar not working – Symantec framework stopped working – issue.
It is very frustrating! And, it would be easier just to not use Norton (anymore), but I at least wanted to give it one more chance.
Many thanks,
J.
Oh, and one more thing, if you HAVE THE SOLUTION I welcome your reply, but please just don’t toss out guesses – i.e. have you tried this, have you tried that…
I have read, and tried, EVERYTHING… as these problems go back over two years! (do a Google search).
So, come on Norton, step up and make a difference – solve the problem, or at least admit you are working on fixing it???