Norton 360 (latest), Win 7 Pro (latest). I prefer to run Autofix via Main Page > Help Center > Get Support. At this point, the Autofix server borks and never completes. I rarely achieve a connection to it and I know that it's not a connection problem on my end. Sometimes if I try to connect enough times it will respond ... most of the time, not. Like just this instant, I tried for the fourth time and it connected. Are there so many people trying to get support that it borks the server? [Bad scene for the server and Norton's reputation] Or, have you been under a DDoS attack? Live Update works like a dream. For that reason, network testing, and general Web response with other programs, I conclude that it's the server. BAD server! No biscuits for you! - Art 