Norton autorenewal protocol is messed up

Norton sent an email notifying me of the autorenewal coming up. The email said the charge would be $129.98 on my card. But then the charge was MORE THAN THE EMAIL SAID.  It was $137.78, which I figured out was the amount stated in the email + 6% state sales tax.

There is no question that tax should have been factored into the original statement of the planned charge amount in the emailed notice.  It is implausible that Norton could be so stupid. 

The email also said that the charge would be made on 04/08/2023, but it was done on 04/07/2023 in the middle of the day.  It’s a good thing I had already done the transfer.  No company should expect to have money lying around before the time that they say they’ll charge it.

That morning, I had made a bank transfer into the account that would be charged, but I transferred only the amount that the Norton email said.  Now I am scr*wed because Norton charged more than it said it would, and so I don’t have enough in the account to pay a doctor bill.

I went to the support website and got access to a chat window, but the chat bot said that I had to call, but it was very late where I am (it was 1:31 AM), and my family was asleep.  I wanted to tell the chat bot that I wanted to chat with an agent – but the chat bot had removed its response field from the window, so I could not tell the chat bot that I could not call.

I then went to support.norton.com and tried to get another chat window but could not.

This is beyond frustrating.

This Norton subscription is for my son who has a disability.  The phone number on the subscription is his cell phone.  If any Norton people are reading this, please do not call or text his phone – you’ll wake him.

I need to chat.  All I will request is a refund of the tax.  Given the annoyances Norton has caused, I think they could cover that.