I’m experiencing a serious issue with the Norton Cloud Backup feature in Norton 360.
In the latest version, the program interface suggests users can “Restore” or “Delete” files from within a Backup Set. However, deleting individual files is not possible unless the Norton Backup Drive appears under “My PC.”
After further investigation, I logged into two Windows 11 computers on my Norton Account, both running Norton 360 Version 22.24.8.36, and found the following:
The Norton Backup Drive is visible under “My PC.”
I was able to open the Norton Backup Drive, access a Backup Set, and successfully delete individual files.
On other systems running the same version—but where the Norton Backup Drive is missing—this functionality is completely unavailable:
Neither the Norton 360 interface nor the online portal allows deletion of specific files or folders.
This forces users to delete the entire Backup Set to remove unwanted data.
This is a regression from earlier versions such as 22.23.10.10, where:
The Norton Backup Drive was consistently listed under “My PC.”
Users had full file-level access for managing Backup Sets.
I’m requesting:
A Level Two technical review of this issue.
A system patch or update to restore the Norton Backup Drive under “My PC” across all eligible systems.
Has anyone else encountered this? I’d appreciate confirmations or workarounds from fellow community members.
Be sure you are using a Windows admin user account when trying to access the backup settings. There is no ‘run as admin’ available for this feature. This also applies to seeing the Norton Backup Drive in Windows Explorer.
@Keith_Casey Thanks for the post and information. When a new release comes Norton, has in the past, proactively posted an announcement in that area of the forums. For some time now that isn’t the case as the announcement is getting posted after the actual release. Hoping they follow through and finally do get the issue resolved.
Thank you for posting this issue. I’ve been perplexed by the inability to delete several GB of old cloud backups it for quite a while. All available support references refer to the ability to restore and delete backups, when in fact only the option to restore is visible in both the desktop application and the subscriber’s online account.
Correct. Backup set from a prior desktop pc is visible but only displays the restore option, no delete icon or delete option is displayed. Only my current laptop backup set displays the icons to restore and to delete.
Are you Norton 360 v22 or v25?
Was backup created with v22 or v25?
Are you blocking any Norton pages content?
Um, what Norton v25 Troubleshooting have your tried.
Did you try Restore? to a convenient user created folder?
And what does Norton support say?
After further investigation, I logged into two Windows 11 computers on my Norton Account, both running Norton 360 Version 22.24.8.36, and found the following:
This is a regression from earlier versions such as 22.23.10.10, where:
I’m requesting:
Symptoms may include:
Norton Support indicated that a fix is expected within the next 24 hours.
In my opinion, Norton/Symantec should have proactively posted a notice about this issue across:
