Hello,
I am struggling to get my online back working once again. I used to use it, then let it expire. Today I renewed the subscription on my account, but my Norton 360 will not run it. Everytime, I attempt to run the backup, I get the message "Please logon to Norton Account and activate your online backup subscription" "0 files backed up".
I have used the support -->subscription status to try and sync as recommended. I have also tried logging into the backup service via the web address and submitting my product code. Everything I have tried and can think of does not work, which makes my payment redundent atm, because im not getting anything.
I have checked my startup and ensured that the online backup starts when I boot up. I have tried downloading from the link in my account but when I click to download, nothing happens. So I think there is an error there too.
Could you help me please or advise on something next? I am ok to alter any necessary files if you tell me where the location is needed as I did this when the error happened with the Vault problem recently.
FYI I am using Windows 8 and Norton 360. Last time I used backup I believe was in March 2013.
Thank you in advance for any help you can offer.
Kindest regards,
David