It appears that the backup process within Norton 360 Premier is not backing up fiels and resetting the archive attribute. As a test I created a word doc in a folder (My WEB Sites - in MY Documents). Have added /verified that the appropriate folder is in my backup - and verified that ms docuemnts is selected on the right. Have also added *.html and *css to other documents in the backup. After my scheduled backup runs - check the files and no GREEN check mark in the lower left corner (option to place check mark is ON). File properties show file is ready to be archive. Viewed backup listing - some files are backed up soewm are NOT. How is this fixed? When I talk to 'support' they keep telling me files are backed up. When I show that THEY ARE NOT backed up - they suggest wait for a day or two and they will call me back to verify. After 4 weeks still waiting for phone caLL back. What is anotehr backup solution besides Microsoft?
Can you tell us a bit more about how you have your backup configured? Have you selected "C" and included/excluded files and folders or have you selected "My Documents" and selected some or all of the file types on the right hand panel? How many backup sets do you have?
Have you gone to "Restore files" to see if the file appears to be in the backup?
Are you saying that the new .html and .css files were backed up, and it was just the .doc that does not appear to have been? If so were they all in the same directory?
There are lots more questions I might ask but I will wait until you respond to these, or someone else comes up with an answer for you.
Yes I have 'C' selected as well as my documents. The css, html and doc are in the same folder. Since I can't send in screen shots is there any other documentation I can send in?
Yes I have 'C' selected as well as my documents. The css, html and doc are in the same folder. Since I can't send in screen shots is there any other documentation I can send in?
Trying to back up just the DATA folder and ALL of it's subfolders and files on the 'C' as well as MY DOCUMENTS. Inserting screen shots. The green check mark IS NOT on SOME files in MY WEBSITE folder under MY Documents.
I must admit that I am puzzled as to what is happening.
However, if you are just trying to backup a Data folder and everything in My Documents then I would suggest that you uncheck "My Documents" and use the "Add or exclude files and folders" option at the bottom of the right hand pane under Manage Backup sets "What" to ensure that those two folders and nothing else are included. Try this as a new backup set, run it and see if what you want is backed up, it should be.
Personally I would also uncheck all the boxes on the right hand pane if using the files and folders option as that will leave N360 in not doubt that you want everything in those folders backed up.
Created a new backup set (test) that had everything unchecked (except for a the "C" for a source) and included folders C:\DATA and JIM/MY DOCUMENTS. Did a preview. The preview showed my documents but NO MY WEB SITES. Went from MY SCANS to NERO (see norton4.jpg). Modified TEST backup set to included JUSt MY DOCUMENTS - same results after a preview (norton5.jpg). If i talk to Norton suppport they jsut give the run-around and never really address the problem.
Any chance that you can post a screen shot of this?
I will draw this to the attention of the Norton team. No promises of a solution but as far as I can see you seem to have shown that there is something odd going on and the responses you have received appear less than comprehensive.
I've been trying diligently to reproduce your issue, but I am unsuccessful in doing so. I'm running N360 v20.3.1.22 on Win7-64. No matter what I do, all files get backed up. The only way I can get it to NOT back-up a file in there (in my case, they were all weblinks, .URL files) is by adding a file type exclusion of .URL files.
