Norton backups

What is Norton backup backing up and how is it different than what Microsoft Word is backing up?

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Hello @david_blatt

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Thank you for your help….what is the best phone number to get IT help…..I’m told my backup is full and when I try to manage it and see what it is, nothing happens…i want to open the backup file to see what norton has backed up and what can easily be deleted or a bulk delete of a few items at once….i just can’t get into the files, I get a circular arrow or the word synching and it never stops…I am impressed by your ‘guru’ title…

Did you run Norton LiveUpdate + Restart (not Shut down) machine?
Did you try Norton 360 – Troubleshooting – Repair Norton?
Note: Norton 360 – Troubleshooting – Reset to Default – resets Cloud Backup

“IT help” – meaning Norton support?

May be best – to document/report “issue” directly via Norton support.
Note: for an official Norton response – open a support case:
Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started | Welcome (signed in)