You: I thought I bought Norton Utilities now it says "26 day trial" bait and switch?
Nathan: I won't be able to personally help you with your question related to Norton Utilities. Please visit our Norton Utilities product support page that I have just opened for you. The page should open in another window. You can also click here if you don't see the page I opened.
You: completely useless to me
Nathan: I'm sorry I haven't been able to help you. I'm a virtual agent, so I can't answer everything.
If you prefer not to talk to me anymore, you can visit our support forum to find the solution to your problem. In order for me to direct you to the appropriate support forum, please choose your Norton product from the list below:
- Norton Internet Security
- Norton 360
- Norton AntiVirus
- Norton Security Suite
- I have another Norton product
- I don't know my product
If you prefer not to talk to me anymore, you can visit our support forum to find the solution to your problem. In order for me to direct you to the appropriate support forum, please choose your Norton product from the list below:
- Norton Internet Security
- Norton 360
- Norton AntiVirus
- Norton Security Suite
- I have another Norton product
- I don't know my product
You: so I have to pay someone to use the product I paid for?
Nathan: I found the following information which might help you resolve your issue:
- I need help choosing which Norton product to buy
- I need help choosing which Norton product to buy
You: wow you really are configured to not help me aren't you?
Nathan: That's nice of you to say. I'm glad to be able to help people out on our site. I'm Nathan and I'm here to answer your questions about your Norton product. How can I help you?
You: why did your company use bait and switch on the "trial" I bought?
Nathan: I understand you have a question about trialware. Please click on the option that is the closest to your question:
- I want to cancel the trial that I installed
- I want to sign up for a trial of a Norton product
- I want to uninstall my trial product
- I want to cancel the trial that I installed
- I want to sign up for a trial of a Norton product
- I want to uninstall my trial product
You: not quite, I paid for norton utilities but it says I have 26 days left on my "trial" how is that ethical?
Nathan: I'm about to give you the same answer. Would you like me to show it to you again?
You: sure
Nathan: I won't be able to personally help you with your question related to Norton Utilities. Please visit our Norton Utilities product support page that I have just opened for you. The page should open in another window. You can also click here if you don't see the page I opened