Norton recently renewed my services and billed me $249.00 and says I haven't paid for the utilities and driver updates. Ther also set up bots that will not allow me to talk to them. The standard renewal would have been $119.00. What can I do?
Hello @RichardD. Williams
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2 Requires an automatically renewing subscription for a product containing antivirus features. For further terms and conditions, please see norton.com/virus-protection-promise.
3 If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), [...]
- Renewal: subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
[...]
We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.
Another benefit of subscribing to our automatically renewing subscription is that you gain the benefits of the Norton Virus Protection Promise.
[...]If you need help, call or chat with us.
https://support.norton.com/sp/en/us/home/solutions/v12698 06-Sep-2023
RichardD. Williams:
Norton recently renewed my services and billed me $249.00 and says I haven't paid for the utilities and driver updates.
Hello @RichardD. Williams
Welcome to Norton Community
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Do you run Norton 360 Deluxe?
Did you run Norton Utilities Ultimate &or Norton Driver Updater trial/s?
Do you run Norton Utilities Ultimate &or Norton Driver Updater subscription/s?
Did you receive email from Norton?
Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498
Subscription Renewal Price List: Effective April 2024
https://us.norton.com/pricing
RichardD. Williams:
They also set up bots that will not allow me to talk to them.
Please review: How To - Contact Norton Official Support
Norton Support Phone Number - United States
1-866-425-0365 - Business Hours 24x7, Monday - Sunday
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Norton Cancellation and Refund Policy
https://support.norton.com/sp/en/us/home/solutions/kb20100 18-Jan-2024
Do you want to cancel recurring subscription service & delete billing information?
Please review: https://community.norton.com/en/comment/8552190
Do you want to request a refund? Are you within 60 days of the purchase date?
Please review: https://community.norton.com/en/comment/8552191
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Norton Community does not have access to your Norton account, subscription nor payment details.
Please review: How To - Contact Norton Official Support
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