Norton Blocking a Secure Website

[bjm]

@user5349

Yes, I submitted the false positive reports earlier today. Here is my request ID: c21054f5-4117-42f5-b143-5164cb66bea4

as per @MJay EMPLOYEE

After 24 hours, try visiting the website again. If Norton still blocks it, we consider it as malicious. If you’re sure that the website is clean, contact our support.

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

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We resolved the domain s-hsearch.com to IP address 141.193.213.21
IP Abuse Reports for 141.193.213.21:

This IP address has been reported a total of 116 times from 33 distinct sources. 141.193.213.21 was first reported on March 20th 2023, and the most recent report was 4 days ago.

Recent Reports: We have received reports of abusive activity from this IP address within the last week. It is potentially still actively engaged in abusive activities.

https://www.abuseipdb.com/check/141.193.213.21

We resolved the domain s-hconsulting.com to IP address 141.193.213.20
IP Abuse Reports for 141.193.213.20:

This IP address has been reported a total of 11 times from 8 distinct sources. 141.193.213.20 was first reported on January 26th 2025, and the most recent report was 21 hours ago.

Recent Reports: We have received reports of abusive activity from this IP address within the last week. It is potentially still actively engaged in abusive activities.

https://www.abuseipdb.com/check/141.193.213.20

No security vendors flagged this URL as malicious
https://s-hsearch.com/
Last Analysis Date a moment ago
https://www.virustotal.com/gui/url/e3e696e272228df510ec9b392

No security vendors flagged this URL as malicious
https://s-hconsulting.com/
Last Analysis Date a moment ago
https://www.virustotal.com/gui/url/d0b6710c05b34a0e29c2d5e7b1

@user5349

We recently launched two websites. Both of which are secure but being flagged by Norton in Edge. We’ve built multiple sites before these, but somehow Norton’s web extension in Edge is marking these sites are dangerous. When I run a scan of the website on Norton’s SafeWeb they are marked as safe.

This is extremely frustrating. I’ve added in the Meta Tag data to both sites and verified each. I also re-submitted another dispute and filed a false positive compliant with Norton. Can someone please let me know what else there is to do to address this issue?

Hello @user5349
as test: Chrome 135.0.7049.42 + Norton Safe Web 3.24.0.8 + Norton 360 Safe Web disabled
https://s-hsearch.com/

https://s-hconsulting.com/

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