Norton Blocking iPhone Bluetooth

[Marcoose]

Hi there, and happy Thanksgiving.

This is a problem on a PC running Windows 8.1. About 4 years ago or so, with Windows 8 and whatever Norton version was running at the time, the PC could pair with and play iPhone content via Bluetooth. Then came the upgrade to 8.1 and newer Norton versions, and boom, the PC stopped accepting the iPhone Bluetooth connection. Microsoft and HP say it's Norton. Paradoxically, the Bluetooth keyboard and mouse work just fine.

Any fixes?

Thanks!

[20750065]

@Marcoose:

New to the use of Bluetooth. Well, you may have a look at the below posts:

• Connect Your iPhone or iPod With Windows 7 Via Bluetooth
• pair a Bluetooth device with Windows 8.1 (video guide)
• (Review) iOS: Supported Bluetooth profiles

And, have you...

• simply tried connecting your iPhone to your 8.1 using a USB cable? 
• reset Norton firewall?

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...